Call Center Representative/Canvasser

Job Description

Job DescriptionBenefits/Perks

• Competitive Compensation
• Commission
• Career Growth Opportunities

Job SummaryWe are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Previous experience as a Call Center Representative or in a similar role
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to manage time effectively
• Able bodied to canvas surrounding areas
• Personable and compassionate