Job Description
Job DescriptionDescription:
Key Responsibilities As a Claims Adjuster, you’ll be at the heart of customer interactions, helping policyholders navigate the claims process efficiently and compassionately:
- Investigate & Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.
- Judgment & Decision-Making: Use sound judgment to determine exposure and the best course of action.
- Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.
- Collaboration: Interact extensively with various parties involved in the claim process.
- Process Improvement: Identify and implement ways to boost efficiency and effectiveness.
- Timely Documentation: Clearly record and communicate claims activity for smooth resolution.
Requirements:
What We’re Looking ForWe are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.
- Minimum of 3 years’ experience in personal auto claims processing
- Strong analytical and problem-solving skills with keen attention to detail
- Proficient with technology and possesses excellent communication skills
- Team-oriented, proactive, and resourceful with a “street-smart” mindset
- Demonstrated expertise in coverage analysis and negotiation
- Bilingual in Spanish and English is highly preferred
- Bachelor’s degree is a plus
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you
- Competitive Salary: Rewarding your expertise and experience
- Financial Security: 401K with up to a 6% company match
- Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
- Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
- Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
- Employee Recognition: We celebrate work milestones to show appreciation for your contributions
- Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
- Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more