Job Description
Job DescriptionDescription:
Location: Amherst, NH
Position Overview:
Confident Med Spa, a premier medical aesthetics practice and spa, opened in 2022 and is quickly becoming the fastest growing medical spa in New Hampshire. Confident Med Spa offers a team of highly skilled nurses and nurse practitioners, caring leadership, state of the art equipment, ongoing education, and opportunities to expand your skills. The company was founded on the belief the client and employee experience should be at the forefront of the practice.
The manager will be responsible for all aspects of the practice’s success. The ideal candidate has a desire for autonomy and leading a team. They are responsible for daily operations and supervise front desk team members, as well as other clinical staff. This includes ensuring adherence to company policies, established protocols and procedures, up-keeping luxury medical aesthetic standards, reporting and meeting financial goals, and providing all necessary tools and materials for every employee to succeed per their job description. This is a job well-suited to people who love to help a business grow, enjoy managing day-to-day business needs, like helping others develop their skills and are comfortable handling all types of customer service needs. The Manager is responsible for recruiting, training, and building a motivated team to meet client demand. You will assess all employees' progress by continually training and mentoring employees through biannual performance evaluations with positive reinforcement and when necessary disciplinary action. They will assist the executive team, marketing, and management team with tasks as needed, accommodate client needs, and lead team operations.
Responsibilities
- Oversee and optimize daily practice operations to ensure an efficient and effective workflow
- Collaborate with medical aesthetics providers and team support staff to maintain a relaxing and luxury experience
- Efficiently manage and lead the scheduling operations for the practice, ensuring optimal resources to meet the staff and patient needs
- Act as a point of contact for any patient feedback, working with medical leadership to address concerns.
- Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost effective manner
- Fill role of front desk when applicable to support a premier patient experience and ensure appropriate staffing
- Support back office with appropriate tasks such as patient prep, room prep, and other clinical functions within limitations
- Support compliance with practice policies and procedures as well as quality initiatives
- Coordinate with finance to track expensed related to supplies and ensure adherence to the budget
- Recruit, train, supervises, and engage practice staff
- Foster a luxury experience and culture for patients and team
- Conduct performance evaluations and provide ongoing feedback to enhance staff development
- Support marketing initiatives including service line launches, events, and tradeshows
- Implement strategies to enhance the practices market presence and community engagement
- Collaborate with the President of the organization to contribute to development and execution of strategic initiatives
- Analyze market trends and competitive landscape to identify opportunities for growth
- Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria
- Implement quality improvement initiatives to enhance patient outcomes and satisfaction
- Partner with Executive Leadership and corporate resources to ensure effective communication and goal alignment
- Ability and desire to take on new projects and support organizations constant dedication to improvement
- Look for creative and unique opportunities to recognize staff
- Create your own standards of excellence to make the practice great place work
- Other duties as assigned
Requirements:
Requirements
- Bachelor’s degree or comparable experience
- Commitment to customer service and the best team
- Friendly, detail oriented, productive, punctual, reliable, and efficient in a fast-paced environment
- Confidence in managing people
- Effective leadership
- Strong work ethic
- Energetic, enthusiastic, motivational, and sales oriented
- Excellent customer service skills
- Strong organization skills
- Knowledge of services, products, and industry
- Flexibility in work schedule and availability to support team
- Desire to constantly learn