Patient Service Representative/Front Desk - Clive, IA

Job Description

Job Description

Patient Services Representative (Front Desk) - Clive, IA

Location: 12499 University Ave., Ste. 210, Clive, IA 50325

No Nights. No Weekends. No Holidays.

At Capital Orthopaedics & Sports Medicine, we help patients return to the activities they love. We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for our patients and support front desk operations.

What You’ll Do

• Greet and assist patients and visitors with professionalism and care
• Manage front desk operations and coordinate patient flow
• Verify insurance, collect payments, and maintain accurate records
• Answer and direct phone calls from patients, vendors, and partners
• Respond to patient requests and manage communication in EMR
• Support medical records and administrative tasks
• Collaborate with clinical staff, providers, and leadership

Location & Coverage

• Primary work location: Clive clinic
• Occasional coverage at nearby clinics as needed to support team coverage

What We’re Looking For

• High school diploma or GED required
• 1–2 years of customer service or front desk experience preferred
• Strong communication and multitasking skills
• Detail-oriented and dependable
• Healthcare experience and medical terminology knowledge preferred
• Familiarity with computer systems (EMR experience a plus)

Why You’ll Love This Job

• No nights, weekends, or holidays
• Consistent schedule with a primary home location
• Supportive, team-oriented environment
• Opportunity to grow in healthcare

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• 6 Paid Holidays
• 401(k) with 3% Safe Harbor contribution
• Group Life & AD&D
• Flexible Spending Accounts (FSA)
• Voluntary Life Insurance
• And more

Additional Requirements

• Regular in-office attendance required
• Ability to sit, stand, and work at a computer for extended periods
• Occasional lifting (up to 20 lbs)