Job Description
Job DescriptionInbound Call Center Representative
Location: Bedford Park, ILSchedule: 12:00 PM – 8:30 PM or 2:30 PM – 11:00 PMPay rate: $18/hr
Duties:
- Job Description:
- Answer incoming customer calls promptly and professionally.
- Provide accurate information regarding products, services, and account inquiries.
- Assist customers with order placement, billing questions, technical support, and general concerns.
- Resolve customer complaints efficiently while maintaining a positive, empathetic attitude.
- Document customer interactions and update account information accurately in the system.
- Follow communication scripts and company procedures.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Meet or exceed performance metrics such as call quality, handling time, and customer satisfaction scores.
- Participate in ongoing training to stay current on product knowledge and call center procedures.
- Maintain a high level of professionalism and confidentiality at all times.
- Requirements:
- High school diploma or equivalent; college coursework is a plus.
- 1+ years of experience in a customer service or call center environment preferred.
- Excellent verbal communication and active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving abilities and attention to detail.
- Comfortable using computers, CRM systems, and basic Microsoft Office applications.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Positive attitude, patience, and strong interpersonal skills.
Contact InformationTo be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to recruiters@gotrova.com with your resume and a brief introduction.
When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you!
About Trova Advisory GroupTrova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you.Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.