Job Description
Job Description
Responsibilities:
- Answer and route high-volume calls; greet clients and visitors in a professional manner
- Schedule QME/AME evaluations, depositions, and WCAB hearings
- Coordinate with adjusters, applicant attorneys, medical offices, and vendors
- Prepare, scan, and distribute legal documents; assist with electronic filing (EAMS support)
- Handle incoming/outgoing mail and ensure proper service of documents
- Manage case files, update case management systems, and maintain organized records
- Relay messages and case updates accurately and in a timely manner
- Assist attorneys and staff with administrative tasks as needed
- Follow up on pending items such as authorizations, records, and scheduling confirmations
Qualifications:
- Prior receptionist or administrative experience (legal or workers’ compensation preferred)
- Basic knowledge of workers’ compensation procedures and terminology is a plus
- Strong verbal and written communication skills
- Excellent organization, multitasking, and time management abilities
- Proficient in Microsoft Office (Word, Outlook, Excel) and general office systems
- Ability to handle high call volume and work in a fast-paced environment
- Professional demeanor with strong customer service skills
- Detail-oriented with a high level of accuracy
- Ability to work independently and as part of a team