Job Description
Job Description
Staffing Inc is partnered with a client in Kentwood, MI who is actively looking to hire a qualified individual as an Client Relationship and Finance Manager. This position oversees inbound customer communication, lead management, financing coordination, and operational support while managing a team across phone operations, scheduling, and finance.
Benefits:
- Excellent culture and work environment
- Work in a collaborative high growing company
- Competitive salary and full benefit package
Responsibilities:
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Customer Service & Communication: Lead the phone team to ensure prompt, professional handling of all inbound inquiries. Resolve escalated issues and maintain a high standard of customer care.
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Finance Oversight: Manage the Finance Specialist in supporting homeowners with financing options. Oversee financing processes, application tracking, and reporting.
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Lead & Operational Management: Administer incoming leads and support the onboarding and assignment of "Pros" for Fred’s Friends. Collaborate with other departments to streamline scheduling and customer interactions.
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Sales Support & Reporting: Track and analyze sales data to support the sales team and provide regular reports on performance and KPIs.
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Team Leadership: Foster a collaborative work environment, provide coaching and performance feedback, and lead training initiatives for new hires.
Qualifications:
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Bachelor’s degree in Business Administration, Finance, Communications, or a related field (or equivalent work experience).
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3–5 years of experience in customer service management, client relations, or operations.
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Experience managing teams across customer service, finance, or scheduling functions.
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Prior experience working in construction, home services, or related industries is a plus.
Company DescriptionStaffing, Inc. is an Employee Stock Option Plan (ESOP), privately-held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.
As an ESOP, Staffing Inc. believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.
Becoming part of the Staffing Inc. team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the Staffing Inc. culture shines through in everything we undertake.
Staffing Inc. team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.
Company Description
Staffing, Inc. is an Employee Stock Option Plan (ESOP), privately-held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, Staffing Inc. believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the Staffing Inc. team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the Staffing Inc. culture shines through in everything we undertake.\r\n\r\nStaffing Inc. team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.