Job Description
Job Description
The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards.
What you will do:
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
- Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
- Resolves guest complaints , and find opportunities to recognize and personalize the service experience for all guests
What you bring :
- Minimum of 1 year e xperience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences .
What we offer:
- Competitive Salary
- Competitive Medical and Dental Packages
- Excellent Training and Development Opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- TransitChek- Pre-tax Commuter Program
- 401k Retirement
Compensation:
$30.00 to $35.00 per hour