Sr. Vice President - Multi-Property Hotels based in Puerto Rico Overseeing U.S.A & Caribbean P...

Job Description

Sr. Vice President – Multi-Property Hotels based in Puerto Rico

Overseeing U.S.A & Caribbean Properties (Total Inventory: 1,500+ Rooms)

Our client is a premier hospitality group operating a portfolio of luxury and upper-upscale resorts and hotels across the Caribbean and the United States. With a reputation for delivering exceptional guest experiences, authentic destination engagement, and operational excellence, the group is entering a new phase of strategic growth and innovation.

To lead this regional evolution, the organization is seeking a Sr. Vice President– Multi-Property, a dynamic and seasoned hospitality executive to oversee a portfolio of resorts and hotels, comprising over 1,500 rooms. The role is based in a U.S. Caribbean island location and will include operational, strategic, and commercial leadership across all properties within the region.

Position Summary

The Vice President / General Manager (Multi-Property) is a high-impact executive responsible for the strategic leadership, operational excellence, financial performance, and brand integrity of a diverse portfolio of luxury and lifestyle properties across the Caribbean and the United States. This role acts as both a regional champion and a corporate liaison, ensuring alignment between property-level operations and overarching organizational goals.

The ideal candidate brings proven multi-unit leadership experience, cultural fluency in diverse markets, and a track record of delivering strong results in complex, resort-led operations.

Key Responsibilities

1. Operational & Strategic Leadership

• Provide strategic direction and hands-on leadership to General Managers and property leadership teams across multiple resort and hotel assets.
• Ensure operational consistency, service excellence, and brand standards are upheld across all locations.
• Implement regional strategies that drive guest satisfaction, employee engagement, and business performance.

2. Financial & Commercial Performance

• Oversee annual budgeting, forecasting, and P&L accountability for all properties in the region.
• Identify and act on opportunities to optimize revenue, improve margins, and control costs.
• Partner with corporate commercial teams to drive occupancy, ADR, RevPAR, and ancillary revenue streams including F&B, spa, and activities.

3. Talent & Culture Leadership

• Lead regional talent strategy including recruitment, development, retention, and succession planning.
• Foster a performance-driven, service-oriented, and culturally inclusive organizational culture.
• Act as a mentor and role model for property GMs and senior leaders, supporting continuous development and leadership growth.

4. Brand & Guest Experience Stewardship

• Champion the guest experience by ensuring service delivery, amenities, and programming reflect the brand promise and local character.
• Monitor guest feedback and quality assurance metrics to continuously improve satisfaction and loyalty.
• Lead property positioning and brand integrity across existing and new market entries.

5. Pre-Opening, Renovation & Asset Management

• Oversee the successful opening of new properties and major renovation projects within the region.
• Collaborate with ownership groups and asset managers to align operational goals with investment strategy and capital planning.
• Ensure compliance with all safety, regulatory, and operational standards.

6. Stakeholder Management & Community Engagement

• Act as a key liaison with owners, asset managers, brand partners, tourism authorities, and local stakeholders.
• Represent the company in industry forums and community initiatives, supporting brand visibility and social responsibility.

Qualifications & Experience

• 15+ years of progressive leadership experience in luxury or upper-upscale hotel/resort operations, including multi-property or regional oversight.
• Proven experience managing resorts with 1,500+ room inventory across multiple jurisdictions (U.S. and Caribbean preferred).
• Strong P&L and financial acumen with a demonstrated track record of driving business performance and profitability.
• Experience in pre-openings, renovations, and repositioning of resort assets.
• Deep understanding of hospitality standards, service excellence, and destination guest experiences.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s preferred.
• Bilingual (English and Spanish/French/Creole) is a plus given the regional footprint.

Key Competencies

• Visionary leadership with hands-on execution capabilities
• Strong cross-cultural communication and interpersonal skills
• High emotional intelligence and people development orientation
• Strategic thinker with attention to operational detail
• Resilience, adaptability, and calm under pressure
• Collaborative mindset with the ability to influence across functions and cultures

This post offers

• Executive-level role within a premier, expanding hospitality portfolio
• Competitive compensation package with performance incentives
• Relocation assistance and housing support (if applicable)
• Opportunity to live and work in a dynamic, resort lifestyle destination
• A leadership platform to drive impact across a diverse and prestigious region

Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at steve@renardinternational.com