Client Intake (Sales) - Billingual - Spanish
Job Description
Job Description
Are you a compassionate, confident sales or service professional who wants to make a real impact in people’s lives? Do you speak Spanish and want to help an underserved community? If so, we’d love to meet you.
Position Overview
The Client Intake Specialist is the first voice our potential clients hear. In this role, you will guide potential new clients (PNCs) through a stressful and often confusing time — helping them understand their options, gain clarity, and determine next steps (which often includes hiring Reynolds Defense Firm).
This role blends relationship-building, ethical sales, attention to detail, and professionalism. You are responsible for delivering a high-quality, consistent intake experience that reflects our values and sets the tone for the entire client journey.
Key Responsibilities
- Conduct intake calls using firm guidelines, scripts, and procedures
- Build authentic human connections with PNCs while gathering and documenting key information
- Clearly explain our services, fees, and hiring process
- Maintain compliance with Oregon bar ethics rules, including avoiding the unauthorized practice of law
- Compassionately refer out individuals who do not meet intake criteria
- Schedule consultations and manage calendars accurately
- Maintain detailed, organized notes in customer relationship management software (CRM) before, during, and after PNC contact
- Follow up with PNCs according to firm guidelines
- Facilitate seamless hand-offs to legal and finance teams
- Assist with administrative/support tasks for sales and marketing
- Provide primary phone coverage during assigned shifts (including weekends, if scheduled)
- Contribute to a respectful, team-first culture
Required Qualifications
- High school diploma
- Minimum 3 years of customer service or sales experience
- Fluency in Spanish
- Strong written and verbal communication skills
- High emotional intelligence and the ability to communicate confidently and compassionately
- Strong organizational skills and attention to detail
- Commitment to confidentiality and ethical standards
- Proficiency with Microsoft Office and ability to learn new systems quickly
Preferred Qualifications
- Experience with CRM software
- Legal industry experience
- Familiarity with Oregon DUII or traffic law
- Lived experience navigating a DUI situation
(Training on Oregon DUII law, court systems, and procedures is provided)
What We Offer
- Hourly base pay + performance bonuses
- 100% employer-paid medical, dental, and life insurance
- Generous PTO: 3 weeks' vacation (increases with tenure) + 40 hours sick leave
- 401(k) with 3% employer contribution after 1 year
- Employee Assistance Program
- Hybrid flexibility (1 WFH day after 90 days; 2 after 180 days)
- A positive, team-first culture that values authenticity, growth and work-life balance
Company DescriptionReynolds Defense Firm is a mid-sized, Portland, OR-based law firm. Our passion is helping clients create success stories in the courtroom and in life. Our strong brand, courthouse reputation, and collaborative culture set us apart. We genuinely care about people — both our clients and our employees — and we work intentionally to nurture a supportive, high-performing workplace community.
We’ve been voted Best DUI Firm in the Pacific Northwest, Best of Willamette Valley, and Best of Rose City multiple years running.
Reynolds Defense Firm is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Company Description
Reynolds Defense Firm is a mid-sized, Portland, OR-based law firm. Our passion is helping clients create success stories in the courtroom and in life. Our strong brand, courthouse reputation, and collaborative culture set us apart. We genuinely care about people — both our clients and our employees — and we work intentionally to nurture a supportive, high-performing workplace community.\r\n\r\nWe’ve been voted Best DUI Firm in the Pacific Northwest, Best of Willamette Valley, and Best of Rose City multiple years running.\r\n\r\nReynolds Defense Firm is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.