Job Description
Job DescriptionCustomer Solutions Specialist
- Full Time
- Salary - $20-$21, depending on experience, WEEKLY PAY
- Schedule- 7AM-4PM
Job description:
Will need to perform all import logistics and operations tasks for our customers’ accounts to ensure the highest level of reliability and efficiency.
Key Responsibilities:
- Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up.
- Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
- Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations
- Maintain customers SOPs
- Manage and update all shipments milestone/ timelines for our EDI customers
- EDI operational knowledge is highly desirable, but not essential
- Support Management when requested to create reports for assigned customers
- Perform and maintain billing functions for assigned customers
Requirements :
- High achiever, self-driven with excellent verbal and written communication skills
- Ability to prioritize and multi-task in a fast-paced, changing environment
- Excellent analytical, critical thinking, and problem-solving skills
- Strong organizational skills and attention to detail
- Possess ability to build relationships with both internal and external teams
- Team player, flexible, hands-on with interpersonal skills and time management
- High School Diploma required
- Superior Customer Service skills with excellent telephone and email skills
- Strong working knowledge of MS Office programs, including Excel and Word
If you feel your experience aligns with this role, apply today and take the next step in your career!
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