Front office Med Spa Sales Receptionist

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Gameday Mens Health Overview
Gameday is an innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP. (www.gamedaymenshealth.com). Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in their life.
Gameday was created for one simple reason: To give men a world-class experience to feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs, hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive effective treatment. We have an in-house lab and do all patient testing on-site. Men want fast appointments and efficient care, and we deliver on both. (Our on-site lab gets testosterone levels back in 20 minutes!)

Our clinic is seeking a motivated, reliable and professional candidate to provide exceptional concierge sales & patient support, manage high call/text volume, and assist the business owner/medical staff with daily operations. We value team members who are committed for the long term and are excited about the potential for long term - professional growth within the company.

Key Responsibilities

• Patient Engagement & Front of House Management
  
  
  • Greet and check in/out patients in a warm, professional manner, always maintaining a friendly smile.
    
    
  • Handle high patient volume while ensuring efficient and seamless front desk operations.
    
    
  • Answer and return phone calls promptly, managing a high call volume with professionalism.
    
    
  • Schedule, confirm, and adjust patient appointments.
    
    
  • Engage with patients regarding additional products & services and provide education on services and offerings. Have a sales minded attitude to help patients learn more about services we offer that could benefit them based on their current & personal needs.
    
    
  • Maintain a clean, welcoming, and organized lobby/reception area.
    
    
• Administrative & Payment Processing
  
  
  • Process payments, ensure timely collections, and resolve declined transactions.
    
    
  • Manage patient billing inquiries with courtesy and efficiency.
    
    
  • Track payments and maintain accurate financial records.
    
    
• Order & Inventory Management
  
  
  • Maintain Excel / google spreadsheets to track inventory and prescription orders.
    
    
  • Monitor and update ordering schedules to ensure stock availability.
    
    
  • Communicate with vendors and track shipments/orders.
    
    
• Support for Providers & Business Owner
  
  
  • Assist medical providers and business owner with daily operational tasks.
    
    
  • Organize administrative workflows to support smooth clinic operations.
    
    
  • Handle patient inquiries, resolve concerns, and apply conflict resolution skills when needed.
    
    

Qualifications

• Previous experience in a Med spa front desk, administrative, or customer service role (healthcare/medical preferred, luxury sales, fitness and health).
• Enjoys Sales and educating patients
  
  
• Ability to handle high call and patient flow volume with composure and efficiency.
  
  
• Strong multitasking, organizational, effective problem-solving, & conflict resolution skills.

• Ability to work independently and effectively problem solve
  
  
• Proficiency in Microsoft Excel / google sheets scheduling systems, and general office software. THIS IS REQUIRED AND YOU WILL BE ASKED TO DEMONSTRATE CAPABILITY.
  
  
• Excellent communication skills, both verbal and written.
  
  
• Ability to handle sensitive information with confidentiality and professionalism.
  
  
• Positive, proactive attitude with strong customer service skills and conflict resolution abilities.
  
  

Preferred Skills

• Experience working in a medical, med spa, or wellness environment.
  
  
• Knowledge of payment processing systems and patient management software.
  
  
• Ability to educate patients on services in a clear, approachable way.