Job Description
Job Description
FULL-TIME OFFICE SUPPORT
POSITION DESCRIPTION
2025
POSITION: Full-time Office Support/Admin
DEPARTMENT: All
REPORTS TO: General Manager/Owner
HOURS: Monday thru Friday – (8am-5pm)
PURPOSE: To provide effective & accurate support of office activities ensuring thorough communication geared toward sales and profit growth objectives.
DUTIES AND RESPONSIBILITIES:
Manage the process of maintaining and growing customer database in areas regarding Maintenance Plans, System Enhancement Products, etc.
Perform various marketing functions as necessary to consistently grow the business, per budget guidelines. (i.e. Constantcontact.com, direct mail, phone solicitation campaigns, website blogging, etc.)
Manage & Grow Maintenance Plans as appropriate for all customers, by making outbound calls.
Make outbound calls to solicit Seasonal Checkups, System Enhancements, etc.
Manage reminder calls for installation and service calls (Pre-call), as well as (Post-call) follow up calls after each installation or service call, to ensure outstanding customer service.
Support general operations of the office to assure that all routine business functions are performed accurately, efficiently and on a timely manner.
Cooperate and comply with all Company policies, procedures, and directives on a timely basis.
Maintain work area in a neat and orderly fashion
Maintain atmosphere of cooperation and teamwork with all Company employees.
The description above represents the most significant duties of this job,
but does not include other occasional work assignments not mentioned.
Company DescriptionMiami Heating & Cooling is seeking full time employees to help the continued steady growth of our residential & commercial HVAC business. Located minutes from Liberty Township, we have been serving the Greater Cincinnati area for the past 18 years, and have steadily grown to become known for our quality products and services.
Company Description
Miami Heating & Cooling is seeking full time employees to help the continued steady growth of our residential & commercial HVAC business. Located minutes from Liberty Township, we have been serving the Greater Cincinnati area for the past 18 years, and have steadily grown to become known for our quality products and services.