Job Description
Job Description
Duration: 6-month contract, with very likely extensions up to/over a year on contract before potentially converting perm
Hours: M-F – must be able to work any shift between 7am-7pm
Start Date: 10/20
Day To Day:
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.
MUST HAVES:
- HS Diploma
- 2+ years of healthcare call center experience OR front desk experience at a doctor’s office with multiple physicians
- Proficient in EHR/EMR software
- 2+ years of experience scheduling patient appointments for multiple physicians
- 40+ WPM typing speed
PLUSSES:
- Proficient in Epic software
- Experience verifying insurance
- Basic experience with Excel and standard workbooks
- Experience with Genesis phone system