Job Description
Job DescriptionSalary: $18.00$20.00/hour (DOE)
Mail Operations Asst Manager Tampa Branch
Job Type: Full-time - On Site (Tampa)
Schedule: MondayFriday, 8:00 AM4:30 PM (EST)
Pay: $19.00$20.00/hour (DOE)
About the Role
Were hiring a Mail Operations Asst Managerto support daily branch operations across mail processing, warehouse workflow, and driving routes. This is a hands-on leadership support roleperfect for someone who thrives in fast-paced setting, can keep a team on track, and understands the importance of accuracy, timeliness, and confidentiality.
This role supports healthcare-related document workflows, so familiarity with health insurance processes (claims, benefits, policies) and strong attention to detail are key. (ICD-9/ICD-10 exposure is a plus, not a deal-breaker.)
Key Responsibilities
Mailroom Operations & Team Support
- Open, organize, sort, and research incoming mail and documents
- Operate mailroom equipment (copiers, scanners, mail openers, labeling tools)
- Set up equipment, load materials, clear jams, and resolve basic malfunctions
- Ensure accurate identification and categorization of mail items
- Oversee outgoing mail preparation (packaging, labeling, postage)
- Provide guidance, training, and daily support to team members
- Serve as backup to the Branch Manager as needed
- Perform data entry and maintain accurate documentation
- Act as point of contact for escalations and process issues
- Identify improvement opportunities to reduce errors and increase efficiency
- Ensure the team follows privacy, confidentiality, and company policies
- Adhere to all Federal/State/Local guidelines and OSHA safety requirements
Driving / Route Coverage
- Safely operate company vehicles (NV Van or Chevy Box Truck)
- Pick up high-volume mail from PO Boxes throughout Tampa
- Transport documents between:
- Office: 10004 N Dale Mabry Hwy, Tampa, FL 33618
- Warehouse: 6038 Jet Port Industrial Blvd, Tampa, FL 33634
- Load/unload boxes at office and warehouse locations
- Maintain delivery records and documentation
- Perform basic vehicle safety checks and report issues
Warehouse Support
- Unload, organize, and store banker boxes on shelving
- Pull boxes for shred and dump documents into shred bins
- Prepare documentation for onsite shredding
- Maintain a clean and organized warehouse environment
- Operate pallet jacks and use ladders to stack boxes on high shelving
Qualifications (Required)
- High School Diploma or GED
- Valid drivers license with a clean driving record
- 2+ years' experiencein one or more:
- Health insurance / claims / billing / healthcare operations
- Customer service or call center
- Medical office or healthcare-related environment
- Comfortable in a fast-paced environment with daily deadlines
- Strong attention to detail and ability to follow process consistently
- Basic computer skills (data entry, screen navigation, keyboarding)
- Ability to lift and move items up to 60 lbs
- Must pass a criminal background check
Preferred Qualifications
- Claims processing or benefits/eligibility exposure
- Familiarity with healthcare terminology (ICD-9/ICD-10 is a plus)
- Mailroom, logistics, warehouse, or document handling experience
- Strong client/customer interaction skills and professional communication
- Proven ability to multitask while maintaining accuracy and quality
What Success Looks Like
- Mail is processed accurately and on timedaily
- Routes are completed reliably with clean documentation
- The team stays aligned, compliant, and productive
- Confidential information is protected 100% of the time
- You continuously improve workflow and reduce errors
What We Offer
- Health Insurance
- Life Insurance
- PTO
- 401K Plan