Job File Coordinator

SERVPRO of Preferred Fire and Water, LLC

Grand Rapids, MN 55744, USA

Published: 6/14/2022

Construction

Full Time

Job Description

Job DescriptionBenefits:

Overtime Opportunities
401(k)
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Job File Coordinator Be the Organizational Pulse Behind Restoration

Are you a self-driven, detail-oriented office professional who thrives on supporting others? Do you feel energized by bringing order to complex workflows and helping teams shine?
Join our veteran-led, family-owned SERVPRO team! In this role, youll help us restore properties and lives, making fire and water damage Like it never even happened. Be the invisible hub that keeps every project organized and on track.

Why Youll Love This Role

A Supportive Culture: Were a tight-knit, energetic crew fueled by respect, work ethic, and genuine support.
Make a Real Impact: You keep restoration projects moving smoothly, ensuring customers get the care and clarity they deserve.
Growth & Advancement: Build restoration-industry skills and grow into roles with greater responsibilities.

What Youll Do

Schedule & Dispatch: Assign restoration teams and manage incoming leads to ensure the right crews go to the right projects.
Monitor & Coordinate: Keep job files updatedand activefrom lead to invoicing, with oversight of Work-in-Progress boards and documentation audits.
Document Preparation: Review field documentation, create preliminary estimates, and coordinate final job close-outs.
Communications Hub: Serve as the central point of contacthandling calls, following up with clients, and keeping Managers, Crews, and Technicians in sync.
Reporting & Auditing: Audit job files, maintain detailed job file backups, generate reports, and ensure accuracy for invoicing and compliance.
Office Support: Perform related dutiesdraft correspondence, file paperwork, and occasionally assist with billing, vendor coordination, or scheduling.

What You Bring

Minimum 2 years of customer service or office-related experiencebonus if in restoration, insurance, or construction.
Proficiency in Microsoft Office; experience with Xactimate or similar specialty software is a plus.
Strong organizational skills, unwavering attention to detail, and the ability to multitask across projects.
Outstanding oral and written communication, with a calm, professional demeanoreven under pressure.
Self-motivated, dependable, and able to thrive in fast-paced, team-focused environments.
High School diploma or GED required; an Associates or Bachelors degree is preferred.
Valid drivers licensedepending on your location and the franchises needs.

Schedule

Full-time, between the hours of 7AM7PM (MonFri), minimum 40hrs/week.

Physical Demands

Primarily an office-based, seated role, but occasional light physical tasksfiling, opening cabinets, or accessing elevated storagemay be needed.

Ready to Make a Difference?
If you're someone who thrives on structure, clear communication, and making every job run like clockwork, wed love to meet you. You bring the reliabilitywell provide the training, support, and opportunity to grow in a meaningful, hands-on industry.

Apply Now
Send us your resume or share a quick note about what makes you detail-oriented, organized, and excited to support teams making Like it never even happened a reality.