Job Description
Job Description
Position Overview
The Call Center Representative handles inbound and outbound calls while assisting customers with inquiries, service requests, and general information.
Key Responsibilities
-
Answer incoming calls and respond to customer inquiries
-
Provide accurate information about services, promotions, or products
-
Address customer concerns and resolve issues or escalate when needed
-
Maintain detailed records of customer interactions
-
Follow communication guidelines and service standards
Qualifications
-
Excellent verbal communication and listening skills
-
Customer-focused attitude and problem-solving abilities
-
Ability to remain calm and professional when handling concerns
-
Basic computer and data entry skills
-
Strong organizational and multitasking abilities
Job Posted by ApplicantPro