Optical Sales Associate

Job Description

Job Description

Title: Optical Sales Division: Optical
Reports to: Optical Expert (Lead) Pay Type: Hourly

Our Optical Sales Associates play an important role in helping our patients see and feel their best. We’re looking for a motivated, compassionate individual who enjoys connecting with people and is eager to learn.

Delivering an exceptional purchasing experience for the patient is paramount. Our optical team focuses on creating a welcoming, supportive experience for every patient. From learning how to guide patients through frame and lens options to understanding insurance benefits and product details, this position is ideal for someone who thrives in a people focused, fast-paced environment.

We believe great patient care starts with great teamwork. The Optical Sales Associate works closely with our doctors and fellow team members to ensure each handoff is smooth and every patient leaves confident in their eyewear choice.

Job Responsibilities:

• Assist patients with frame selection with an eye towards multiple pair sales

• Measure and complete full ordering process for patients

• Handle all minor repairs and frame adjustments

• Place all eyewear orders and work with the lab for appropriate delivery

• Communicate to patients delivery expectations according to the practices dispensing policies

• Manage all warranty replacements for patients and product returns to vendors

• Dispense eyewear to patients with a focus on delivering an exceptional customer experience

• Demonstrates a working knowledge of insurance benefits and the ability to communicate said benefits to patients

Competencies:

Demonstrates Our Core Values
As the liaison between the patient and the Optometrist, the Optical Sales Associate must consistently display behaviors that align with the core values of the practice.

Hard work - We show up fully, give our best, and follow through with excellence.

Enthusiasm - Working with energy and a purpose.

Self Drive - We take initiative, solve problems, and make smart decisions independently.

Compassion - We lead with empathy and kindness, always showing others that we truly care.

Sales Skills
We’re looking for someone with a positive attitude and enthusiasm for helping patients find the right eyewear solutions. While previous sales experience is helpful, we can train the right person who enjoys connecting with others and is eager to learn how to confidently share the benefits of our products.

Customer Orientation
Delivering an outstanding patient experience is at the heart of what we do. We value team members who take pride in providing caring, attentive service and are motivated to make every patient feel valued and supported.

Communication Skills
Strong communication is key in this role. We can teach the product details-what matters most is a friendly, clear, and patient approach when explaining options and helping patients feel comfortable and informed.

Technical Abilities
Attention to detail and a willingness to learn are essential. We’ll provide hands-on training for measuring, recording, and checking eyewear to ensure accuracy and quality for every patient.

Pace of the Environment
Our optical setting moves quickly, and we value team members who can stay focused, flexible, and upbeat in a busy environment. With training and teamwork, you’ll learn how to balance multiple patients while maintaining great service.

Frequent Interaction with Others
This role involves constant interaction with patients, teammates, and guests-perfect for someone who enjoys connecting with people. A positive, cooperative attitude and willingness to learn make all the difference.