Job Description
Job Description
Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties and Responsibilities:
- Enter customer orders and scan / index documents as required.
- Schedule the pickups and delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes in pickup and delivery schedules and potential service failures.
- Clearly understand goals, policies, and procedures .
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 – 2 years of clerical experience.
- Basic transportation / logistics experience.
Language Skills Sets:
- Must be able to communicate, read, write, and speak English.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Computer Skills:
- To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Physical Demands:
- Must be able to occasionally lift and/or move up to 25 pounds.
- Must be able to activate phone systems utilizing keyboards and buttons.
- Must be articulate and comfortable speaking in front of others.
- Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
- Frequently required to talk, hear, stand, and walk.
Schedule: Mon-Fri 7am- 3:30 pm
Pay: $20/hr.
Company DescriptionClearStaff Inc. - an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed
Company Description
ClearStaff Inc. - an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed