Insurance Account Manager (Experienced)

Job Description

Job Description

At John C Conklin Agency, were more than just an insurance provider; were a dedicated team in New Milford, New Jersey, committed to providing peace of mind to our community. For years, we've built our reputation on trust, integrity, and a personal touch that larger corporations often miss. We believe that exceptional customer service is the bedrock of our success, and we're looking for someone who shares that philosophy to join our close-knit family as an experienced Insurance Account Manager. If you find genuine satisfaction in helping others, have a knack for explaining complex information simply, and enjoy building lasting relationships, youll fit right in. You'll be instrumental in ensuring our clients feel supported, understood, and well-protected. Come grow with us and make a real difference in people's lives right here in New Jersey.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Bonus Opportunities

Weekends Off

Paid Holidays

Continuing Education Opportunities

Professional Development

Performance Bonuses

Office Snacks and Coffee

Personal Workspace

Career Growth Opportunities

Hands on Training

Fun & Friendly Co-workers

Responsibilities

Serve as the primary point of contact for our valued clients, addressing their inquiries and needs promptly and professionally.

Manage and maintain client accounts, ensuring all information is accurate and up-to-date.

Assist clients with policy changes, endorsements, and renewals, explaining coverage details clearly.

Process new business applications and ensure smooth onboarding for new clients.

Collaborate with the sales team to support client retention and identify opportunities for additional coverage.

Handle customer concerns with empathy and a solutions-oriented approach, aiming for complete satisfaction.

Requirements

Minimum of 3 years of experience in customer service, preferably within the insurance industry.

Excellent communication skills, both written and verbal.

Proficiency in using agency management systems and standard office software.

Strong organizational skills with the ability to manage multiple tasks efficiently.

A genuine passion for helping people and resolving issues.

NJ Property & Casualty license (or willingness to obtain within a specified timeframe).