Job Description
Job DescriptionSalary: $20.00-$23.00
Onboarding Coordinator
Location: Remote
Position Type: Full-Time (40 hours per week)
Reports to: Director of Operator Success
About the Role
As an Onboarding Coordinator, you will serve as the first guide in a new owner's journeysupporting their transition from the sales process into training and early-stage development. While you are not solely responsible for the owners long-term business success, your role is foundational in helping them build momentum, clarity, and confidence from day one.
Youll lead owners through onboarding calls, training preparation, and process orientation using a mix of virtual communication, learning tools, and documentation. Youll ensure that each owner feels supported and well-equipped as they begin their training experience, and youll help shape onboarding best practices by contributing to internal systems and workflows.
Key Responsibilities
- Facilitate structured onboarding calls and virtual sessions to orient new owners on expectations, systems, and timelines
- Guide owners through initial onboarding milestones using clear communication and empathy tailored to their personality and learning style
- Create and maintain onboarding materials, including checklists, templates, SOPs, and training prep guides
- Track progress and document interactions using CRM and internal tools, ensuring all data is accurately maintained
- Collaborate closely with Business Consultants, the Training Team, and the Director of Operator Success to ensure owners are prepared to begin formal training
- Identify potential bottlenecks or risks in the onboarding process and escalate or resolve them proactively
- Maintain a well-organized calendar and execute consistent follow-ups with assigned owners
- Use learning management systems (LMS), such as Acorn PLMS, to monitor engagement and deliver onboarding content
- Assist with administrative tasks as needed to support the Director of Operator Success, including data entry, reporting, scheduling, and internal communication
- Provide encouragement, tools, and clarity to owners as they begin their transition into the training experience
Who You Are
- You are passionate about supporting people as they take bold steps into ownership and leadership
- You are a clear, empathetic communicator who knows how to break down information for new learners
- You are self-motivated, structured, and capable of managing multiple owner journeys at once
- You are observant, adaptable, and able to adjust your approach based on the needs of each individual
- You value collaboration but are highly capable of managing tasks independently
- Youre comfortable with change and committed to continuous improvement in how you work and support others
Qualifications
- Experience as a business owner, coach, or in a client onboarding or training support role is a plus
- Familiarity with Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office, and CRM platforms (Zoho preferred)
- Experience working with Learning Management Systems, especially Acorn PLMS, is strongly preferred
- Highly organized, with strong time management and follow-through skills
- Able to handle general administrative responsibilities including documentation, scheduling, and stakeholder communications as needed
- Strong attention to detail and ability to manage multiple priorities with accuracy and care
Working Environment
- This is a remote position that requires access to a quiet, professional workspace
- Regular use of video conferencing tools and digital communication platforms is essential
- Must be comfortable with extended periods of computer work and occasional time-sensitive tasks outside of standard business hours