Patient Ambassador

Job Description

Job Description

Job Title: Patient Ambassador

Company: West Coast Dental
Employment Type: Full-Time

Job Summary

The Patient Ambassador is a results-driven, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and enhancing overall patient satisfaction. This position blends exceptional customer service with consultative sales, guiding patients to understand and commit to recommended dental care while supporting office production goals.

Key Responsibilities

• Deliver a high-energy, welcoming experience that builds trust and encourages patient loyalty
• Present and explain treatment plans in a clear, confident, and persuasive manner
• Drive case acceptance by addressing patient concerns, overcoming objections, and emphasizing value
• Educate patients on the importance of dental health and available treatment options
• Discuss financial arrangements, insurance benefits, and payment plans to close treatment acceptance
• Follow up with unscheduled or pending treatment patients to convert opportunities into booked appointments
• Track and meet individual and team production and conversion goals
• Identify opportunities to upsell additional services (cosmetic, preventative, or specialty treatments)
• Maintain consistent communication with providers to align on patient needs and sales strategies
• Ensure a seamless patient journey from consultation to treatment completion

Qualifications

• High school diploma or equivalent (college coursework preferred)
• 1–3+ years of experience in sales, customer service, or dental/medical front office
• Proven track record in meeting or exceeding sales or conversion targets
• Experience discussing pricing, financing, or high-value services preferred
• Familiarity with dental terminology and insurance is a plus

Skills & Competencies

• Strong consultative sales and closing skills
• Confidence in discussing finances and handling objections
• Excellent communication and persuasion abilities
• Goal-oriented with a competitive, results-driven mindset
• Ability to build rapport quickly and earn patient trust
• Strong follow-up and organizational skills
• Resilience and adaptability in a fast-paced environment

Performance Metrics

• Case acceptance rate
• Treatment plan conversion rate
• Daily/weekly production goals
• Patient retention and reactivation rates
• Revenue generated from unscheduled treatment follow-ups

Working Conditions

• Fast-paced, high-volume dental office
• Performance-driven environment with measurable goals
• Flexible hours, including evenings and weekends

Benefits (if applicable)

• Base pay + performance-based bonuses/commission
• Health, dental, and vision insurance
• Paid time off
• Career advancement opportunities