Operation and Customer Success Assistant

Mid Tek Appliance Repair

Sioux Falls, SD, USA

Published: 6/14/2022

Full Time

Job Description

Job Title: Office Administrator & Sales Associate

Company: Midtek Appliance Repair

Location: Sioux Falls, South Dakota

Employment Type: Full-Time (Up to 40 hours per week)

Job Overview:
Midtek Appliance Repair is seeking a motivated and organized Office Administrator & Sales Assistant to manage office operations while supporting our Operations Manager with marketing and sales initiatives. The ideal candidate will have a background in office administration and customer service, with some experience or strong interest in sales and marketing.

This role includes a balance of administrative tasks, customer communication, and active participation in business development — including visiting potential vendors and partners to promote services, sell appliances, and market partnership opportunities. Candidates should be open to participating in an on-site sales training program. Base compensation will be supplemented by commissions, to be discussed during the hiring process.

Key Responsibilities:

Customer Service: Answer customer queries via phone and email, providing excellent support and resolving issues promptly. Ensure customer satisfaction by coordinating with the technical team.
Administrative Support: Handle office tasks such as scheduling, managing paperwork, and coordinating with departments to ensure smooth operations.
Marketing & Sales Support: Assist the Operations Manager with marketing and sales activities, including vendor visits, relationship building, promoting partnership opportunities, and appliance sales.
Sales Development: Participate in an on-site sales training program to strengthen sales techniques, communication, and customer engagement skills.
Online Presence: Support social media and online sales efforts, including posting updates, managing customer interactions, and promoting company services.
Business Growth: Contribute ideas to improve sales strategies, marketing campaigns, and partnership opportunities.
Collaboration: Work closely with both the operations and technical teams to ensure seamless service and consistent customer satisfaction.

Requirements:

Proven experience as an Office Administrator or in a similar role.
A few years of administrative experience, with exposure to marketing or sales preferred.
Interest in developing sales skills and willingness to participate in sales training.
Strong knowledge of office software (e.g., MS Office, Google Workspace).
Excellent customer service skills with a focus on delivering outstanding experiences.
Ability to multitask, prioritize, and manage time effectively.
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal.

Working Hours:

Monday – Friday
Up to 40 hours per week, with the possibility of flexible working hours.

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