Job Description
Job Description
Company Summary: Corrugated Supplies Co. (CSC), America’s largest independent sheet feeder, is a manufacturer and distributor of corrugated sheets. For more than 60 years, we’ve been dedicated to providing point of purchase (POP) display and box makers with innovation that spawns choice and value for its diverse customer needs. With 9 locations across the United States, CSC is home to the most advanced fleet of corrugators and our plans for expansion will continue to create meaningful employment opportunities across the nation. Come grow your career with us!
Why Work for Corrugated Supplies Company, LLC?
At Corrugated Supplies Company, our employees are family. This mentality has allowed us to continue to grow and thrive within the corrugated industry. We are known for our exemplary service, with a focus on continuously improving the customer experience. Corrugated Supplies is committed to attracting, developing, and retaining dedicated, talented, and hardworking people whose values align with ours. Our success is because of our people, which is why we focus on ensuring our employees are proud to work for CSC.
As an employee of CSC, you are eligible for:
- Tuition reimbursement program for employees and dependent children up to age 26
- Competitive salary and benefits including health, dental, vision, life insurance, short term and long-term disability
- 401K with employer contribution
- Paid vacation time
- Employee Assistance Program (EAP)
Position Summary: As a Customer Account Coordinator, you will be the voice of the customer with the goal of providing an exceptional experience to all customers by working directly with Sales, Scheduling, Production, Quality, Information Systems and Accounting teams to ensure all operations spanning from initial inquiry to delivery are seamless. You will ensure every client interaction reflects our commitment to quality and satisfaction, providing tailored solutions and using advanced technology to optimize operations and enhance our market position. Join us in shaping the future of the corrugated industry and be part of a team that values dedication, talent, and hard work.
The annualized good faith base salary range for this position is $60,000 - $78,000. The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, education, applicable certifications, and the candidate’s overall qualifications for the position as assessed by the Company.
Duties & Responsibilities:
- Responsible for end-to-end customer order management of our products from receipt through delivery to customer warehouses, ensuring the highest level of customer service
- Manage client accounts from onboarding to ongoing support, ensuring exceptional service
- Resolve issues related to account fulfillment, delivery, allocations, and quality using system tools and processes
- Identify customers’ unique needs and processes and tailor effective solutions accordingly. Utilize technology for accurate account management, trend recognition, risk assessment, and proactive account oversight
- Collaborate with stakeholders for process improvements
- Serve as the liaison between the customer and CSC’s quality assurance team to ensure client satisfaction and product excellence
- Perform related duties as needed
Minimum Qualifications and Education Requirements
- 4- year degree in Business, Communications, or a related field
- Job-related certifications or education is a plus
- Excellent verbal and written communication skills
- Strong attention to detail and precision
- Exceptional analytical skills
- Organizational and multi-tasking skills
- Strong computer skills (Microsoft Office and Internal Customer Service applications)
Preferred Candidate Qualities
- Minimum 3-5 years experience in customer service/account management
- Bachelor's degree strongly preferred.
- Demonstrated ability in problem solving and strategic planning
- Experience with general Customer Service/Account Management systems
- Previous experience in the manufacturing/corrugated industry is highly advantageous
- Experience with Customer Relationship Management (CRM) tools
Physical Demands & Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to sit for prolonged periods
- Ability to endure visual exertion due to prolonged periods working with computers
- Ability to reach vertically and horizontally with hands and arms
- Possess required visual abilities close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Travel to customers or plants around the country as needed
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Workspace is climate controlled
- Exposure to a normal office work environment
- Rare exposure to the manufacturing area
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEOC: CSC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.