Job Description
Job Description
SUMMARY: The Clinic Manager will provide clinical supervision and training to the Medical Assistant team, coordinate clinic flow to ensure optimal patient experience and efficient flow of clinic appointments, and oversee clinical programs, including the organization’s Vaccination Program and Infection Control Program.
DUTIES AND RESPONSIBILITIES:
Essential functions include, but are not limited to:
- Clinical Oversight: Provides oversight to the clinical functions of the Medical Assistant team.
o Develops a strategic plan for the medical assistant program at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.
o Oversee medical assistant tasks, assisting with improving efficiency and flow to each area. Conducts medical assistant tasks as backup, such as rooming patients, cleaning exam rooms, and processing lab orders.
o Closely watches the patient schedule across all providers to ensure efficient flow of scheduled appointments, walk-ins, and patient complexity.
- Program Development:
o Develop, implement, and oversee all aspects of Medical Assistant program including policies/procedures, staffing, and program optimization.
o Serves as the Infection Control Officer for the organization, ensuring policies and workflow support optimal infection control practices in accordance with the Centers for Disease Control guidelines.
o Oversees and coordinates the MnVFC Vaccination Program.
- Team Management and Development:
o Empower staff to improve care delivery and outcomes. Promote shared responsibility for patient care processes among team members.
o Translate organizational goals into actionable steps for the team to execute as well as work to define clear team goals.
o Demonstrates excellence in leadership with staff: team facilitation, motivation, team building, training, coaching, change management, and goal setting. Leads by example by maintaining a personal standard of conduct and performance expected from employees
o Lead, manage, and support each individual on the team.
o Develops staff skills and encourages growth; solicits and applies feedback (internal and external); fosters quality focus in others; improves processes and services; continually works to improve supervisory skills.
o Serves on the management team and shares responsibility for fiscal, medical, and administrative stewardship of the organization, including compliance, risk management, and quality improvement programs. Participates in departmental planning efforts.
SUPERVISORY RESPONSIBILITIES:
· Directly supervises employees within the medical assistant team within the Medical Clinic.
· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
· Frequently shadows each staff’s work to ensure competency and consistency across workflows. Conducts regular 1:1 with each staff member to ensure each has the form of support that supports improvement in their performance and well-being at work.
· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
· Bachelor’s degree in Nursing (B.S.N.) or other clinical program.
· Experience working as a Medical Assistant preferred
- Minimum of 5 years of clinical nursing leadership experience, with a focus on optimizing team functioning, working with underserved populations, chronic disease management, community outreach, and/or addiction/substance use disorders.
· Displays high skillset in recognizing emotions of self and others while also facilitating a sense of calm in challenging situations.
· Basic competence in duties and tasks of supervised employees.
· Excellent verbal and written communication skills.
· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
· Ability to work independently and as a member of various teams and committees.
· Acute attention to detail.
· Ability to deal effectively with a diversity of individuals at all organizational levels.
· Good judgement with the ability to make timely and sound decisions
· Demonstrated ability to plan and organize projects.
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPETENCIES:
· Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
· Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
· Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
· Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
· Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
· Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
· Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
· Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
· Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
· Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Job Type: Full-time
Pay: $83,200.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
Ability to Commute:
- Minneapolis, MN 55404 (Preferred)
Ability to Relocate:
- Minneapolis, MN 55404: Relocate before starting work (Preferred)
Work Location: In person