Customer Service Representative

Job Description

Customer Service and Operations Coordinator

National Transportation and Logistics firm hiring a new team member in the Vandalia area of Illinois!

Onsite role supporting the operations department, excellent junior level role!

Monday to Friday 8am to 4:30pm

Pay Rate: $18hr

The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

1-2 years of Manufacturing/Distribution office and customer support experience required

GED/HS diploma required, pass background check and drug screen a must

Responsibilities:

· Maintain positive and professional relationships with customers and all internal staff

· Understand and follow all company policies

· Process customer orders according to their specific requirements and the established company policies

· Handle in house questions or issues between Customer Service and all other functional areas

· Receive customer concerns to resolve or communicate to other appropriate areas for resolution

· Appropriately record details of customer transactions or interactions

· Observe utmost confidentiality in all interactions with manager, peers and customers