Bilingual Mandarin Customer Service Coordinator
Job Description
Job Description
My Asian Nanny is a growing childcare placement agency helping families across the United States find trusted postpartum nannies and newborn care specialists.
We are currently looking for a Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process.
This role is perfect for someone who:
- Enjoys helping families
- Is organized and detail-oriented
- Communicates clearly in Mandarin and English
- Likes working in a friendly team environment
This is a stable full-time office position located in Monterey Park.
⭐ 我们正在招聘会说中文的客户服务协调员
My Asian Nanny 是一家快速发展的母婴护理中介公司,帮助全美家庭寻找专业月嫂和育儿护理人员。
我们正在招聘 普通话 / 英语双语客户服务协调员,协助客户和护理人员完成匹配与安排。
工作地点:Monterey Park 办公室(需要到岗工作)
⭐ Job Responsibilities | 工作内容
- Answer incoming calls and assist families with service inquiries
- 接听电话并协助客户咨询
- Communicate with families and nannies via phone, text, email, and WeChat
- 通过电话、短信、邮件和微信与客户及月嫂沟通
- Conduct intake interviews with families and nanny applicants
- 与客户及申请的护理人员进行初步沟通
- Schedule nanny interviews and manage appointment calendars
- 安排月嫂面试并管理日程
- Match qualified nanny candidates with family needs
- 根据客户需求匹配合适护理人员
- Maintain CRM records and application information
- 维护客户和申请者信息
- Provide follow-up support to families during the hiring process
- 在匹配过程中持续跟进客户
⭐ Qualifications | 任职要求
- Fluent in Mandarin Chinese and English
- 普通话和英语流利
- 2+ years experience in customer service or office administration
- 至少2年客服或办公室经验
- Strong communication and interpersonal skills
- 良好的沟通能力
- Comfortable using WeChat and Microsoft Office
- 熟悉微信和办公软件
- Organized, responsible, and detail-oriented
- 做事认真、细心、有责任心
- Must be authorized to work in the U.S.
- 需合法在美国工作
- Must be able to work in person in Monterey Park
- 需要到办公室工作
⭐ Compensation & Benefits
- $19 – $22 per hour + monthly bonuses
- Paid training
- Medical, dental, and vision insurance (after probation)
- Career growth opportunities
- Friendly and supportive work environment
⭐ Why Work With Us?
- Stable long-term position
- Consistent schedule and predictable hours
- Friendly team atmosphere
- Opportunity to help families during an important time in their lives
- Potential to grow into Senior Coordinator or Operations roles
⭐ How to Apply
Please submit:
- Your resume
- A short message confirming:
"I am fluent in Mandarin and English."
My Asian Nanny
Monterey Park, CA
Job Type: Full-time
Work Location
Monterey Park, CA (In person)
Mandarin Customer Service
Bilingual Chinese Customer Service
Chinese Office Assistant
Chinese Customer Support
Mandarin Administrative Assistant