Job Description
Job Description
Under the direction of their PM, the P.S.S.’s primary role is to attempt adherence items (Outcomes, TIPS, etc) for assigned stores, complete said adherence items for assigned stores, and “set up” the CMRs/MTMs for their Sr. P.S.S. This position will work with the PM II, Sr. P.S.S., and assigned store PICs/Owners to coordinate which patient encounters they are responsible for completing.
Essential Functions of the Job:
Completing patient adherence “touches” for Hometown Store locations throughout Wisconsin via Outcomes and other adherence software utilized by Hometown stores;
Supporting store personnel (techs, pharmacists, owners);
Working with Store Owners/PICs to coordinate patient adherence-related items;
Assisting PM IIs with presenting findings/updates to Leadership and/or Store Owners as required;
Taking ownership of completing Outcomes & TIPS for assigned stores;
Entering all notes required to document attempts/completions;
Reporting issues in the completion of their work to their PM II;
Other related duties that may be required
Supervisory Controls
Level of supervisory oversight and guidance is:
Position is self-directing in all essential functions
Performance standards used to measure success in the employee’s performance of the functions of this job description will be determined by the supervisor
All major issues, policy changes and recommendations are cleared first with the supervisor
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Preferred Education/Experience:
High School Diploma
Experience working as a technician in a Hometown store
Experience working with techs from multiple hometown locations
Experience working on Outcomes
Skills:
Ability to enter relevant information in Outcomes & other related systems
Superior attention to detail
Strong phone conversation skills
Patience with a wide array of patient personalities
Ability to build and maintain relationships with pharmacy technicians and PICs
Attributes:
Motivated
Detail-Oriented
Excellent People Skills
Technical Skills
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. See all physical/environmental sheets attached.
Provided:
Computer
Software Program
Basic Office Supplies
$30 / Month Telephone Reimbursement
Friendly and knowledgeable work environment
Expected:
To maintain and actively practice proper business ethics and follow pharmacy laws
Abide by all Hometown Pharmacy Employee Standards of Conduct
During the course of business, an employee holding this position may have access to customer medical records, employment files and other information essential to our continued business success and must be maintained in a confidential manner.
Satisfactorily complete training and continuing education provided by Hometown Pharmacies
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. See also the physical /environmental sheet attached.