Job Description
Job DescriptionSalary:
Are you the kind of person who thrives under pressure, laughs in the face of chaos, and answers the phone with a smile even during plumbing panic mode? Perfect. My Georgia Plumber is looking for a Customer Service and Dispatch Coordinatorsomeone who can juggle phones, schedules, and maybe even a plumber or two.
We call this role part Concierge, part People Tracker, and 100% essential to our day-to-day success. Youll be the first voice our customers hear and the one who keeps our field team running smoothly.
What Youll Be Doing
- Answer high volumes of inbound calls from customers who need help, stat
- Provide calm, helpful, and friendly serviceeven when things get a little messy
- Schedule appointments and coordinate with field technicians
- Prioritize tasks and manage last-minute changes like a pro
- Use software tools (ServiceTitan experience = big plus) to document and dispatch jobs
- Keep communication flowing between our office and technicians
- Stay organized, even on the busiest days
What Were Looking For
- Prior experience handling 100+ calls on high-volume days
- Strong multitasking skillsyoull need them
- Excellent phone etiquette and written communication
- Intermediate Microsoft Word and Excel skills
- Quick learner with strong attention to detail
- ServiceTitan software experience is a bonus, not a must
- Dependable, punctual, and professional
- A great sense of humor (seriously, it helps)
Perks & Benefits
We want you to feel supported and set up for success, just like our customers.
- Health, dental, and vision insurance to keep you in tip-top shape
- 401(k) with company match to help you plan ahead
- Paid training, holidays, and time offbecause everyone needs a break
- Ongoing development and training to grow your skills
- A fun, team-focused culture where your voice is heard
- Room for advancement as our team continues to grow
Why Work With Us?
At My Georgia Plumber, were a fast-paced team that tackles plumbing emergencies with skill, professionalism, and a little humor. If you're ready to bring your A-game and keep things running behind the scenes, we want you on our team.
Ready to join the front line of plumbing emergencies (without ever touching a wrench)?
Apply today it only takes a few minutes, and your next great role could be just a click away.