Job Description
Job Description
BCforward is looking for a motivated Customer Service Representative for an opportunity at Effingham, IL.
Job Title: Customer Service Representative
Location: Effingham, IL
Shift: Mon- Fri 7:30am-4pm
Pay rate $21.50
Duration: 3 months
Onsite visit/interview required
Job Description:
Self starter and problem solving skills. Good verbal and written communication skills. Experience with Microsoft including the ability to use Excel.
Answers telephone call inquiries. Promotes an organization's products and services. Communication with customers on orders and financial account management. Generate and take orders from customers. Invoice customers. Researches and resolves complaints to ensure customer retention and satisfaction. Performs work within a defined customer, geography, or product line. Understands and demonstrates teamwork. Understands the importance of follow up and acts accordingly. Displays high levels of accuracy and attention to detail. Requires some supervision.
Skills: Excellent oral communication skills. Ability to Multitask. Ability to rely on instructions Intermediate. Computer skills in order to enter data and create and edit data. Excellent communication skills including, the ability to verbally communicate clearly. Clarify problems or issues. Good listening skills. Professional and courteous. Positive attitude. Possesses and executes basic problem solving and decision making skills. Strong attention to detail. Possess good organizational skills. Customer friendly and positive attitude. Ability to work in a team environment.
Knowledge: Knows, understands and applies well the fundamental business concepts, practices and procedures. Knowledge of Microsoft Office, Outlook, Internet Explorer, etc. Education: high school diploma or equivalent. Previous administrative or customer service experience/skills.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.