Job Description
Job DescriptionDescription:
Call Center Representative
Position Summary: Provide information and member support concerning the credit union and its products and services to credit union members ensuring highest quality of member service. The position is responsible for recommending credit union products as appropriate to members.
Principle Accountabilities:
- Provide service and information to membership in a pleasant, professional, and efficient manner via telephone or correspondence
- Positive attitude will show through to caller. (Speak with a smile in your voice)
- Research and solve routine member questions, problems and complaints concerning credit union accounts
- Serve as team resource with or without supervisor present
- Maintain a thorough knowledge of various credit union policies, interest rates and basic loan policies and be able to discuss with member
- Cross sell credit union products and services
- Assist members with PC access
- Strive to create long term financial relationships with members
- The position may also share receptionist duties
- Ensure that all credit union business is kept in strict confidence
- Perform duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act
- Responsible for protecting the interests of the Credit Union at all times
- Perform other duties as assigned
Requirements:
Education and Experience:
- High school diploma or equivalent
- +/- 1-year experience in a financial institution.
- 1-year experience selling both in person and over the phone.
- 6+ months experience in a Call Center work environment.
Competencies:
- Technical capacity. Knowledge of Windows OS and Microsoft Office products.
- Communication proficiency
- Dependability
- Ethical conduct
- Time management
- Problem solving/analysis