Operations Coordinator

Job Description

Job DescriptionAbout Saylor

Saylor is an entertainment-first creative agency based. Founded by former entertainment executives, we set sail in 2021 to build an independent agency that rethinks how brands communicate with today's audiences.

We believe every brand is an entertainment brand. That is why we craft ideas that move with culture, creating work that earns attention, sparks connection, and builds fandoms that last. Our clients include Netflix, Disney, Amazon, Hilton, Anthropologie, and more.

We're a tight‑knit crew of creatives, strategists, and makers who collaborate without ego, stay curious, and always show up for one another. We foster a supportive space where diverse perspectives are celebrated, hierarchy never blocks great ideas, and everyone is empowered to jump in, solve problems, and push creative boundaries together.

Position Overview

We're looking for a highly reliable and proactive Operations Coordinator to become the connective tissue of our Los Angeles office. This full-time, onsite role is critical to the daily functioning of Saylor. You will support the Director of People, Director of Finance, and Saylor's leadership team across office operations, onboarding, recruiting coordination, culture initiatives, and administrative support.

This is a foundational operations role and is ideal for someone who genuinely enjoys being helpful, keeping systems running smoothly, solving small problems before they become big ones, and bringing order to a fast-moving creative environment. You will be entrusted with core responsibilities from day one and relied on for consistent communication, strong follow-through, and a proactive eye for what the business needs.

This role blends people-facing office management with detail-oriented operational tasks, and requires someone who can confidently switch between both responsibilities. Training and onboarding will be provided by our current Office Manager to ensure a smooth and supported transition.

Location and Salary

This is a full-time role with a salary range of $55,000-$75,000 depending on experience. This person must be LA-based and available to come into the Saylor office in Echo Park three days per week Tuesdays, Wednesdays and Thursdays.

Key ResponsibilitiesOffice Operations & Facilities

• Oversee the daily functioning of the LA office, ensuring a clean, organized, and welcoming environment.
• Maintain office supplies, snacks, beverages, equipment, and vendor relationships.
• Monitor and troubleshoot basic office or tech issues (printers, appliances, conference room tech).
• Surface operational issues proactively when something is broken, missing, or not working as expected.
• Manage building access, visitor check-ins, parking validations, deliveries, and mail.
• Support occasional facilities projects (furniture setups, workspace moves, inventory management).
• Take out the trash and recycling as needed; run and unload the dishwasher.

People Operations Support

• Support new hire onboarding logistics: workstation setup, welcome kits, office orientation, equipment coordination, internal systems access, and first-day support.
• Manage contractor and influencer onboarding and offboarding, ensuring a smooth and reliable experience for external vendors and our internal teams.
• Recruiting coordination (scheduling interviews, sending confirmations, organizing candidate materials).
• Help maintain people operations documentation, checklists, and internal workflows.
• Coordinate employee experience moments—birthdays, anniversaries, welcome gifts, culture gestures, and swag inventory.
• Assist with planning and executing onsite events, all-hands meetings, lunch & learns, and team gatherings.
• Keep internal systems updated (Airtable logs, inventory trackers, onboarding templates, etc.).

Finance & Administrative Support

• Assist with basic expense management and vendor invoice routing (training provided).
• Support light bookkeeping tasks such as uploading receipts, reconciling small expenses, or maintaining process checklists.
• Assist the Director of Finance with filing, documentation upkeep, and recurring administrative tasks.
• Coordinate occasional travel bookings or errands for leadership.
• High accuracy in expense coding and data entry.

What Success Looks Like

• Reliability: You maintain consistent hours, manage daily task lists, and communicate proactively when something changes or an issue arises.
• Responsiveness: You stay on top of requests from People, Finance, and leadership, circling back and closing loops without being asked.
• Proactivity: You notice needs before they're spoken—restocking supplies, flagging broken items, surfacing process gaps, or suggesting improvements.
• Systems thinking: You keep internal ops systems current and organize information in a way others can easily follow.
• Grace under pressure: You're unflappable, resourceful, and solutions-oriented in a fast-paced environment.
• Confidentiality: You're able to handle sensitive People Ops and Finance information with professionalism and discretion.

Qualifications

• 1–3+ years in office coordination, operations, administrative support, HR coordination, or similar roles.
• Startup or agency experience is a plus.
• Strong organizational and time-management skills; able to reliably manage day-to-day responsibilities with accountability and follow-through.
• Excellent interpersonal and communication skills; comfortable being the "go-to" person in a busy office.
• Familiarity with or ability to quickly learn Airtable, Notion, QBO, and Google Sheets/Excel — these tools are used daily.
• Proactive problem solver with a sense of ownership, initiative, and curiosity.
• Ability to lift/move office items up to 25 lbs when needed.
• Comfort working with and supporting team members at all levels, including executives, and adjusting priorities accordingly.
• Interest in building long-term foundational operations skills.

Benefits

We offer a competitive salary, health insurance, 401k, generous vacation, and great opportunities for growth within the company.

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Saylor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.​​ Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.