Job Description
Job DescriptionAbout Us
As Polk County, Fl's premier wellness and recovery center, Ultra Cryo & Recovery provides Whole Body Cryotherapy, Cryoskin treatments, EMS Contouring, Medical Weight Loss and more under one roof. Our family-owned facility offers natural therapeutic alternatives to Central Floridians seeking options for health, beauty, and injury healing based on the latest technology. With certified staff and custom-tailored affordability, we serve communities in Polk County with cryotherapy and aesthetic care. The localized benefits stimulate natural revitalization, bypassing invasive methods. Guests enjoy personalized, one-on-one care for conditions from chronic pain to unwanted fat.
Job Description
Are you passionate about health and wellness? Do you find joy in helping others?
Our state-of-the-art cryo therapy and medical spa is looking for dynamic and versatile receptionist to join our team and provide top notch customer service to our clients.
Who we are:
Ultra Cryo & Recovery is a family-owned and operated full-service cryotherapy wellness and recovery center with multiple locations in Polk County, dedicated to promoting healthy, natural healing with concierge service. We offer a range of services including cryotherapy, EMS Body contouring, medical weight loss solutions, and aesthetic injections in a relaxing and educational environment.
Our Ultra Core Values:
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U = Understanding
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L = Loyalty
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T = Trustworthy
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R = Respectfulness
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A = Attentive
What you need:
Passion for wellness - Understands and values holistic health, cryotherapy, and recovery treatments.
Customer Focus - Loves engaging with clients and providing an outstanding experience.
Energy and Positivity - Thrives in a fast-paced environment and maintains an uplifting attitude.
Sales Savvy - Can confidently educate and convert leads into loyal customers.
Team Spirit - Collaborates well with others to maintain a supportive work culture.
Reliability & Professionalism - Takes initiative, is punctual, and maintains a high level of integrity.
Growth-Minded - Open to continuous learning and development in the wellness industry.
Receptionists are not just front desk staff — they are the first and last impression for every client. Their role is to provide a welcoming, professional experience while driving engagement in reviews, referrals, and promotions under the Center Manager’s direction.
Client Experience Standards
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Stand up, smile, and greet every client by name when possible.
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Use positive body language (open posture, eye contact).
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Thank each client sincerely at checkout.
Core Duties
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Check-In & Check-Out – Ensure smooth arrival/departure, accurate billing.
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Calls & Texts – Complete assignments from Center Manager (confirmations, follow-ups, reactivations).
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Cancellations/Reschedules – Update system immediately and inform manager of repeat no-shows.
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Daily Promotion – Ask for reviews, encourage Instagram follows, distribute Friend Passes, and promote Convoy of Hope.