Job Description
Base salary: $70K-$100K + bonus
Location: King of Prussia (on-site)
About the job
The company is a successful and respected Commercial and Industrial Mechanical Construction and Services Company with customers in Philadelphia, its suburbs and Southern New Jersey. They self-perform plumbing, pipe fitting, refrigeration, air conditioning and automatic temperature control work while subcontracting sheet metal, electrical and insulation installation services. Their customer base is first rate, and their mix of work includes many design-build projects for institutional clients.
They celebrated their 100th Anniversary last year and have been voted “Top Workplace” by Philly.com in multiple years. They credit their successes and longevity to proactive company management, an innovative and focused project management approach and 100% dedication to client budgets and system reliability. They are looking for a high-energy, team focused, engineering detail adept individual to help them continue their legacy.
Primary Responsibilities:
- Work with all field service technicians to ensure efficient and high-quality service
- Receive and prioritize service calls and set proper expectations with customers
- Prepare estimates for quoted service jobs and ensure labor and material estimates are met
- Identify training needs for technicians and find appropriate training classes
- Occasionally check workmanship of technicians in the field (maintenance and service)
- Be familiar with Safety requirements and ensure technicians are following protocols
- Optimize labor by ensuring that technicians are scheduled properly according to location and expertise
- Identify opportunities for upgrades and train technicians how to recognize these
- Respond to customer complaints professionally and ensure the response is sufficient
- Establish positive, professional relationships with various vendors and communicate effectively with them
- Provide technical support over the phone and determine when field assistance is needed
- Oversee the daily dispatching, maintenance, ordering of parts and job scheduling
- Review warranty issues, make sure proper warranty paperwork is filled out and parts returned for credit
- Handle On-Call schedule
- Spend 60% in office & 40% in field estimating quoted service/small install jobs & working with techs
- Ensure all technicians are properly trained and versatile with HVAC tools
- Review all work orders daily to follow up with anything that has recommendations
- Monitor labor and material estimates for PM contracts and identify contracts that are off track
Requirements:
- 3+ years of HVAC field service
- Experience working with Trade Unions in Philadelphia
- Experience with Construction Project Management Software
- Proficient in plan reading and related installation coordination.
Additional Pluses:
- Proficient in Excel, AutoCAD, Visio and/or project scheduling software
- Master Plumbers License
- Knowledge of IBC Construction, Mechanical & Plumbing Codes
Benefits: 401(k), AD&D insurance, Dental insurance, Disability insurance, Health insurance, Health savings account, Life insurance, Paid time off & Retirement plan
Experience:
- Philadelphia Trade Union: 2+ years (Preferred)
- Blueprint reading: 2+ years (Preferred)
- Project management: 2+ years (Preferred)