Job Description
Job DescriptionBringing concierge-level care to patients with rare disease across Florida.
Are you the hardest worker you know that is also highly organized? Do you enjoy solving problems and communicating clearly? And are you willing to work hard to ensure patients with rare diseases have a safe home infusion experience? If the answer is yes, then apply for our Patient Care Coordinator position at Prosper Infusion.
In this role, you’ll be at the forefront of driving patient access to life-changing infusion therapies. You’ll build meaningful relationships with patients, pharmacists, pharmacy technicians, and nurses.
This role is onsite Mon-Fri, but may require work after hours and on the weekends as needed.
Job Description Summary:
The role of the Patient Coordinator is to manage incoming calls and messages and ensure the question is answered, either by themselves or finding a team member. If you like a fast-paced environment and comfortable on the phone, we invite you to apply. You must be outgoing and ready for a challenge.
Job Description:
Job Responsibilities (listed in order of importance and/or time spent)
- Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
- Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back.
- Documents questions and notes in medical records based on communication.
- Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff
- Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy
- Responsible for knowing and adhering to company policies and procedures governing infusion therapy
Education and/or Experience Requirements
- High school diploma
- Associates or College degree preferred
- 2+ years experience working in healthcare
- 1+ year experience working in staffing nurses
Basic Qualifications
- Good time-management skills with the ability to handle various open referrals simultaneously
- Excellent verbal, written communication skills and critical thinking skills
- Communicate in a timely manner
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