Customer Service Representative

Job Description

Job DescriptionBenefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities

• Receive inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, close the job
• Work with drivers to dispatch the jobs
• Manage the google calendar
• Manage the customer experience
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Manage the CRM programs for all customers

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively