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Sno Shoppe Manager

Snoqualmie Casino & Hotel
locationSnoqualmie, WA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionDescription:

Description

A FULL HOUSE OF TOTAL REWARDS

  • Competitive Pay: $70,761/yr. - $77,837/yr. (Dependent on experience) with potential up to $101,896/yr. through merit increases.
  • Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
  • Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
  • Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
  • Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Manager of Sno Shoppe is a critical leader responsible for the strategic management and daily operations of our Sno Shoppe locations. This role ensures a premium guest experience through strong leadership, operational excellence, and an efficient service culture. Reporting to the Director of Food & Beverage, the Manager of Sno Shoppe drives team performance, coordinates cross-functional efforts, and is accountable for financial performance, compliance, and guest satisfaction across two Sno Shoppe locations.


SUPERVISORY SCOPE

  • Sno Shoppe Lead
  • Sno Shoppe Clerk

ESSENTIAL DUTIES / RESPONSIBILITIES

  • Leadership & Team Development: Lead operations by managing hiring, training, and performance of all Sno Shoppe Team Members. Foster a high-performing team culture through regular coaching, goal setting, and leadership development.
  • Guest Experience & Service Delivery: Cultivate a guest-centric atmosphere by ensuring exceptional service, addressing escalated concerns, and executing promotions and events to enhance the guest experience.
  • Operational Oversight & Cleanliness: Supervise daily operations, including cleanliness, service flow, and shift execution. Manage scheduling, inventory, and supply coordination to ensure operational efficiency and preparedness.
  • Ordering & Inventory Management: Oversee ordering processes, inventory management, and product selection to ensure optimal stock levels and product availability. Implement efficient processes for tracking and replenishing inventory.
  • Product Selection & Innovation: Collaborate with vendors and suppliers to select high-quality products. Stay informed about market trends to recommend new offerings that attract customers and retain existing ones.
  • Financial Performance & Compliance: Oversee department financials, including labor, cost control, and revenue targets. Ensure compliance with health and safety regulations while enforcing company policies and procedures.
  • Cross-Functional Collaboration: Collaborate with culinary, marketing, and events teams to deliver cohesive service and programming. Serve as the primary liaison for Sno Shoppe locations, ensuring smooth coordination with all internal departments.
  • Staff Scheduling & Optimization: Create and manage staff schedules to optimize labor costs while ensuring adequate coverage during peak times at both Sno Shoppe locations.
  • Training & Development: Implement ongoing training programs to enhance skills, product knowledge, and service techniques within the Sno Shoppe teams.
  • Guest Feedback & Improvement: Analyze guest feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.
  • Innovation & Trend Analysis: Stay informed about industry trends and competitor offerings in the frozen dessert sector to recommend menu or service innovations.

Requirements:

Education and Experience:

  • Five (5) years of progressive experience in retail operations with at least two (2) years of experience leading others in a supervisory or management role.
  • Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.

Skills and Abilities:

  • Leadership Excellence: Proven ability to lead, develop, and inspire high-performing teams in a dynamic, fast-paced environment with a focus on accountability and team culture.
  • Effective Communication: Skilled in delivering clear, respectful communication across all levels, fostering strong collaboration with staff, guests, and cross-functional teams.
  • Guest Service Focus: Passionate about creating welcoming, engaging guest experiences through proactive service, problem resolution, and attention to atmosphere.
  • Operational Oversight: Strong capability in managing service flow, cleanliness standards, scheduling, and shift readiness to ensure smooth, efficient operations.
  • Inventory & Product Management: Competent in managing ordering processes, inventory tracking, and product selection, with an eye for quality and innovation.
  • Financial Acumen: Competent in managing departmental budgets, controlling costs, and executing accurate cash handling and POS procedures.
  • Regulatory Compliance: Knowledgeable in health, safety, and alcohol service regulations with a commitment to enforcing policies and ensuring team compliance.
  • Cross-Department Collaboration: Adept at working with culinary, marketing, and event teams to deliver cohesive programming and seamless guest experiences.
  • Promotions & Programming: Experienced in executing event-based service and cafe-related promotions to drive engagement and revenue.

PREFERRED

Education and Experience:

  • Associate's degree in hospitality management or a related field.
  • Previous experience working in a casino and/or hotel.
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