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Dispatch Operator(s)

Queen City Homestore
locationCharlotte, NC, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

We seek a highly organized and detail-oriented Delivery Truck Dispatcher to join our team. The ideal candidate will coordinate and optimize delivery schedules, manage drivers, and ensure efficient transportation operations and a second-to-none customer experience.

Both AM and PM shifts are available.

Hours: 11 pm - 8 pm (Saturday is included in 40 hour work week).

Responsibilities:

  • Communicate effectively with drivers to provide clear instructions, monitor progress, and address any issues that arise during deliveries.
  • Maintain accurate records of deliveries, including tracking shipment status, updating delivery schedules, and documenting any delays or incidents.
  • Monitor and manage driver performance, including adherence to safety protocols, delivery schedules, and company policies.
  • Collaborate with the customer service team to address customer inquiries, concerns, and delivery issues promptly.
  • Utilize dispatch software and tools to track vehicles, assign routes, and optimize delivery efficiency.
  • Maintain communication with end users of the product if any delays or questions arise.
  • Continuously seek opportunities to improve delivery processes, reduce costs, and enhance overall operational efficiency.

Seeking Candidates with....

  • Proven experience as a dispatcher, preferably in a logistics or transportation company.
  • Excellent communication and interpersonal skills to effectively coordinate with drivers, warehouse staff, and customers.
  • Proficiency in using dispatch software and other relevant tools for scheduling and route optimization.
  • Ability to multitask, prioritize, and make quick decisions in a fast-paced environment.
  • Strong organizational skills with keen attention to detail.
  • Problem-solving abilities and a proactive approach to handling unforeseen circumstances.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
  • High school diploma or equivalent; additional qualifications in logistics or transportation management are a plus.
  • Bilingual - English and Spanish is a plus!

What we offer....

  • Competitive Hourly Rate and Benefits Package to include profit sharing, 401K, health, dental, life insurance and vision
  • Growth Opportunities
  • A dynamic and supportive work environment

Equal Employment Opportunity

Company sponsored background and drug test prior to being hired

Company DescriptionServing The Greater Carolinas Since 1952. A company that values its relationships with its customers, distributors, and employees.

Company Description

Serving The Greater Carolinas Since 1952. A company that values its relationships with its customers, distributors, and employees.

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