Customer Service Representative (no nights or weekends)

Job Description

Job Description

Customer Service Representative

5 Star company looking for a 5 Star recruit! We are looking for a Customer Service Representative who is passionate about providing exceptional service and ensuring seamless customer interactions. If you love engaging with people, have a keen eye for detail, and thrive in a fast-paced environment, we’d love to hear from you!

Responsibilities:

• Perform data entry and administrative tasks with precision.
• Provide outstanding customer service via phone and email with a warm, engaging, and compassionate approach.
• Proactively identify and address details that enhance customer satisfaction.
• Take ownership of the full customer relationship, ensuring smooth interactions from start to finish.
• Collaborate with the team to improve processes and enhance customer experiences.
• Coordinate and assign delivery drivers to their respective orders as part of a rotating schedule with office staff, typically once per week.
• Work schedule ranges from 30-40 hours per week, with start times at 6:30 AM, 8 AM, or 9 AM. A lunch break is provided, and the workday typically ends around 3 PM, 4 PM, or 5 PM, depending on the daily schedule. Hours may adjust based on business demand.

Qualifications:

• Previous experience in customer service.
• A naturally happy, extroverted personality that shines over the phone and in emails.
• Strong attention to detail and the ability to anticipate and solve problems.
• A deep sense of responsibility over the customer experience.
• You love anticipating challenges, solving problems, and delivering joy
• Passion for continuous improvement—both personally and professionally.
• A love for food or food service experience is a big plus!
• Eager to learn, grow, and be part of a close-knit, high-performing team.
• Exceptional organizational skills with the ability to prioritize and multitask effectively.
• Strong command of written and spoken communication.
• Quick to adapt and learn new software programs.
• Deadline-driven and detail-oriented with a commitment to excellence.
• Bookkeeping experience is a plus

Why Join Us?

• Be part of a supportive and collaborative team that values your contributions.
• Opportunity to grow and evolve within the organization.
• A dynamic, fun work environment where your ideas and improvements are valued.
• Comp plan starts at $20/hour plus tips, and merit-based increases are possible as you grow in the role. ZipRecruiter calls this "commission". It is tip income, earned as part of the company tip pool and shared between kitchen and front office staff.
• Company match SIMPLE IRA plan available on day one. PTO earned as you go.
• Average tenure at the company is > 5 years. Our employees love their jobs and stick around.
• NO NIGHTS OR WEEKENDS

If you’re ready to take on a key role in our company and make a real impact, apply today!

Company DescriptionWe exist to provide an exceptional catered experience for meeting planners and attendees, to provide our employees a great place to work, and to contribute to the well-being of our community. 10% of our profits go to food-related charities.

Company Description

We exist to provide an exceptional catered experience for meeting planners and attendees, to provide our employees a great place to work, and to contribute to the well-being of our community. 10% of our profits go to food-related charities.