Job Description
Job DescriptionCustomer Service Supervisor – Full Time
Salary: $55,240.00-$62,400 DOE plus Benefits and $200 bonus paid out monthly
We're currently seeking a Customer Service Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.Why Join Us?
- Be part of a trusted, established company
- Enjoy a supportive, team-oriented work culture
- Take pride in helping businesses stay fueled and focused
Bring your drive, reliability, and commitment to excellence—and let’s brew success together!
What you'll be doing – The Role:
- Responsibilities include training employees to ensure safe operating procedures are being followed, including lock-out/tag-out; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Maintain desired product quality and safety.
- Maintain adequate knowledge of product and equipment to ensure ability to direct employees to perform the job properly.
- Responsible for shift schedule to include workstation assignments/rotations, employee training, vacations, breaks, overtime assignment, back-up for absent employees and shift rotations.
- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports
- Create new customers accounts into DMS System
- Month end processes
- Sending out daily sales reports
- Other duties and responsibilities as assigned.
What’s in it for me? – The Benefits
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life insurance
- Paid vacation and sick time
- 9 paid holidays
Requirements:
What you’ll bring – The Person:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Strong computer skills.
- Excellent customer service skills.
- Strong analytical and analyzing skills.
- Supervision of office tasks
If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter, Heather Murphy at Please include "Customer" on the subject line of any e-mail. Be sure to include your contact number.
Questions regarding this position can be addressed by emailing. Thank you in advance for applying, however, only qualified candidates will be contacted.
The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment
Pay Details: $55,240.00 to $62,400.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance