Job Description
Job Description
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
This position reports to the Manager, Member Solutions. This role will primarily work delinquent loans that are less than sixty days past via the auto dialer. They will be responsible to discuss payment and loss mitigation options with members. They will answer inbound calls and need to be able to assist members or get them to the correct person who can.
Benefits:
- Medical, dental and vision insurance
- Life insurance
- 401k
- Paid time off
Responsibilities:
- Work accounts primarily less than sixty days past via the auto dialer or through inbound calls received.
- Negotiate arrangements with members via multiple channels. Phone, text, chat, and/or email.
- Properly pend accounts out so we can follow-up as needed.
- Maintain a high standard of professionalism at all times with members and co-workers.
- Has the ability to assist in multiple areas including late state and clerical, when applicable.
- Educates members as to any loss mitigation options available to them. Can analyze information to recommend the best possible outcome for the member and Credit Union.
Requirements:
- High school diploma or equivalent.
- Possess good member service skills.
- Must be able to learn all account types, loss mitigation tools, and department specialty areas.
- Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
- Must have experience or ability gain proficiency in all programs and systems used for this job.
- Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
Plan to attend and meet face-to-face with hiring managers.
Candidates will be considered for this position whether or not you attend the job fair.
Pre-Register online at:
https://catalystcareergroup.com/event/milwaukee-job-fair-3-2026/
Milwaukee Job Fair
Tuesday, March 10, 2026
10:00AM - 12:30PM
Embassy Suites by Hilton Milwaukee Brookfield
1200 South Moorland Road
Brookfield, WI 53005
All of the companies at our job fairs have open positions they are seeking to fill.
Tips for Success:
- Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
- Dress professionally—First impressions go a long way.
- Bring multiple copies of your resume.
- Arrive anytime between 10 AM and 12:30 PM—Plan to spend 45 minutes to 1 hour at the event.
- Bring a friend—All job seekers are welcome.
- Prepare a brief but effective “brag” to let the people you meet get to know you.
- Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.
Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)
Pre-Register online at:
https://catalystcareergroup.com/event/milwaukee-job-fair-3-2026/