Supervisor, Healthcare Services Operations Support

Job Description

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. \n
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\n Essential Job Duties \n
\n • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. \n
\n • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. \n
\n • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. \n
\n • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. \n
\n • Assists in the development and implementation of internal desktop processes and procedures. \n
\n • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. \n
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\n Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. \n
\n • Strong analytic and problem-solving abilities. \n
\n • Strong organizational and time-management skills. \n
\n • Ability to multi-task and meet project deadlines. \n
\n • Attention to detail. \n
\n • Ability to build relationships and collaborate cross-functionally. \n
\n • Excellent verbal and written communication skills. \n
\n • Microsoft Office suite/applicable software program(s) proficiency. \n
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\n Preferred Qualifications \n
\n • Supervisory/leadership experience. \n
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\n To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. \n
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\n Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $77,969 - $106,214 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.