Director of Event Parking Operations - Orange County, CA

Job Description

Job Description

The Details:

Position: Director of Event Parking Operations

Location: Orange County, CA

Schedule: Full-Time

Salary: $90,000 - $120,000

LAZ Parking is a national leader in parking and transportation services, providing innovative mobility solutions across a wide range of industries. With a strong presence at large event venues, LAZ delivers seamless parking and traffic operations for concerts, sports events, festivals, and other high-capacity gatherings. Our success is built on operational excellence, collaborative partnerships, and a deep commitment to enhancing the guest experience.

The Spirit of the Position:

The Director of Event Parking Operations is responsible for leading all parking and transportation operations at a large-scale event venue. This role oversees the planning, coordination, and execution of traffic flow, staffing, and parking infrastructure to ensure efficient and safe operations during high-attendance events. The ideal candidate is a strategic thinker and hands-on leader with deep experience in live event logistics and the ability to drive performance across multiple teams and stakeholders.

Principal Job Duties:

• Lead the overall strategy and execution of parking and traffic operations at large event venues.
• Work closely with local police departments, Caltrans, and local municipality traffic management centers to create and implement daily traffic plans.
• Develop and implement scalable procedures that support current and future operational needs while maintaining service quality and safety.
• Direct the recruitment, scheduling, and supervision of parking and transportation personnel to ensure adequate staffing and cost-effective operations.
• Manage parking lot operations during event days, ensuring smooth ingress, egress, and efficient use of all available space.
• Collaborate with venue management, outside vendors, promoters, event managers, and other key stakeholders to align on logistics, access control, and emergency planning.
• Design and oversee the implementation of traffic management plans, signage, site maps, and communications for staff and guests.
• Handle guest complaints and inquiries in real time, providing timely and professional resolution to ensure a positive customer experience.
• Monitor parking infrastructure and service performance, recommending enhancements where applicable.
• Manage vehicle insurance records, incident response protocols, and maintenance schedules for all fleet assets.
• Oversee departmental budgeting, controlling expenses and allocating resources to maximize operational efficiency.
• Set performance goals and lead continuous improvement initiatives in alignment with broader organizational objectives.
• Perform other related duties to support event success and the growth of parking operations.

Qualifications & Requirements:

• Extensive experience managing parking and traffic operations for large-scale public events.
• Preferred certifications: ATSSA Traffic Control Supervisor and Certified Administrator of Public Parking.
• Strong knowledge of DOT, AMVD, OSHA regulations, and local transportation protocols.
• Demonstrated success working with local and state transportation agencies (e.g., police departments, Caltrans, local traffic control).
• Ability to work flexible hours including nights, weekends, holidays, and during emergencies.
• Familiarity with surface and structured parking facility maintenance and operational best practices.
• Proven leadership experience with the ability to manage, mentor, and motivate large teams in a high-pressure environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Teams) and other operational tools.
• Excellent communication and organizational skills with the ability to manage multiple priorities.
• Bachelors degree or equivalent professional experience in a related field preferred.
• A proactive, solution-oriented mindset with a passion for operational excellence and guest satisfaction.

Education:

• Associate degree or bachelors Degree preferred.
• Must have a valid drivers license.

Experience:

• Parking management experience is preferred but not required.
• 1+ year in a management role.
• Previous experience with Event or Venue management desired
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Experience working with financial statement/accounting, P&L reports and budgeting.
• Ability to be flexible with the event schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently, unsupervised and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Ability to communicate professionally and effectively with diverse cultures.
• Thrive in a fast-paced, multi-faceted work environment.
• Ability to speak, read, and comprehend the English language.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement and contribute to value-added services/developments.

Physical Demands:

• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify