Job Description
Job Description
Bilingual Client Services Specialist – Financial Operations (Spanish/English)
Join a Dynamic Client Services Team in Miami!
Are you passionate about delivering exceptional service and solving complex client needs? We’re seeking a bilingual professional fluent in Spanish and English (Portuguese is a plus!) to join our Client Servicing department in Miami’s Brickell district. This role is your gateway to working with high-revenue clients across Latin America, supporting treasury, cash management, card, and depository products.
What You’ll Do: You’ll be the first point of contact for client inquiries via email and phone, analyzing requests and coordinating with internal teams to deliver timely resolutions. Your day-to-day will involve navigating multiple systems, applying critical thinking, and ensuring quality assurance in every interaction.
Training & Schedule:
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120-day training period: 100% in-office, Monday–Friday, 9 AM–6 PM EST.
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Post-training: Hybrid model – 3 days in-office, 2 days remote.
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Work hours align with Mexico business hours and holidays, including U.S. holidays.
What You Bring:
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Fluency in Spanish and English; Portuguese is a plus.
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Proficiency in Microsoft Office.
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Exceptional attention to detail.
Preferred Experience:
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1–2 years in banking or financial services.
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1+ years in customer-facing roles.
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Strong skills in communication, active listening, time management, problem-solving, and multitasking.
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Familiarity with Microsoft Excel, Outlook, PowerPoint, and Word.
If you're ready to thrive in a fast-paced, client-focused environment and grow your career in financial services, we’d love to hear from you!
Pay Details: $20.00 to $21.00 per hour
Search managed by: Nicole Russ
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.