Director of Operations

Job Description

Job Description

• Develop and implement sanctuary programs and services in alignment with the sanctuary’s mission and goals.
• Create and maintain a welcoming, safe, and supportive atmosphere for residents.
• Coordinate and oversee daily sanctuary operations, including intake, assessment, case management, and residential activities.
• Recruit, hire, train and supervise shelter staff, including supervisors, case managers, support staff and volunteers (if applicable).
• Provide ongoing coaching, mentoring, and performance evaluations to ensure staff are equipped to provide quality care and assistance to residents.
• Ensure access to necessary resources such as food, clothing, medical care, mental health services and job trainings.
• Facilitate workshops, counseling, and educational programs to support residents’ personal growth and empowerment.
• Build and maintain positive relationships with local government agencies, community organizations, donors, and other stakeholders.
• Represent the Sanctuary in public forums, meetings, and events to advocate for the needs of unhoused individuals and families.
• Manage the Sanctuary’s budget, ensuring effective allocation of resources to support program operations.
• Monitor expenses, track financial performance, and prepare regular financial reports for organizational leadership and funders.
• Ensure compliance with all relevant laws, regulations, and licensing requirements pertaining to sanctuary operations and resident safety.
• Maintain accurate records, statistics, and reports on sanctuary activities, resident demographics, and program outcomes.
• Contribute to the development of the sanctuary’s long term strategic plan and goals.
• Identify opportunities for growth, improvement, and expansion of sanctuary services.
• Support HR related inquiries or requests.