Bilingual Front Desk / Scheduling Coordinator

Job Description

Job Description

About Us
The Epilepsy Care Center and NeuroLab Diagnostics in Irving, Texas, is a leading neurology and neurodiagnostic practice dedicated to providing compassionate and comprehensive care for patients with neurological conditions and seizures. We are currently seeking a bilingual (English/Spanish) Front Desk / Scheduling Coordinator to join our team.

Position Overview
We are looking for a highly organized and professional individual to serve as the first point of contact for our patients and families. The ideal candidate will have experience in medical front office operations, scheduling, and patient communication. As a Scheduling Coordinator, you will play a key role in managing patient flow and supporting our clinical team.

Key Responsibilities

• Greet and assist patients in person and over the phone

• Schedule appointments and manage provider calendars

• Call and confirm patient appointments

• Enter new patient demographics into the EHR

• Document accurately in the electronic health record (NextGen experience is a plus)

• Perform clerical duties such as scanning, faxing, and filing

• Ensure excellent customer service at all times

Qualifications

• Bilingual in English and Spanish is required

• Minimum of 1 year of experience working in a physician’s office

• Experience with neurology is a plus

• Proficiency in medical terminology, typing, spelling, and clerical accuracy

• Previous experience with NextGen EHR is a strong plus

• Professional demeanor and excellent communication skills

Schedule

• Full-time: 40 hours per week

• Monday to Friday during standard business hours

Benefits

• Competitive Pay: $18.00 – $22.00 per hour, based on experience

• Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekend or evening shifts

• Supportive Work Environment: Join a collaborative, mission-driven team focused on patient care and professional growth

• Training & Development: Opportunities to gain experience in a specialized neurology and neurodiagnostic practice

• Career Advancement: Be part of a growing practice with potential for expanded roles and responsibilities

• Meaningful Impact: Make a real difference in the lives of patients and families dealing with neurological and seizure-related conditions

• Professional Setting: Work in a modern, patient-centered facility with advanced technology and equipment