Receptionist

Job Description

Job Description

Job Title: Receptionist

Location: Worcester, MA 01604

Duration: Temp - 7 months

Pay Range: $17/hr $18.88/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Receptionist to join our team. The ideal candidate will have strong experience in front desk operations, clerical support, and Microsoft Word and Excel and a proven ability to manage inquiries, maintain records, and support daily office workflow with accuracy.

Responsibilities:

• Greet and assist members and visitors in accordance with established procedures.
• Answer telephone calls, provide routine information on agency services, and redirect calls as needed.
• Prepare correspondence, forms, files, and reports for processing, storage, or forwarding using Word and Excel.
• Receive, open, date-stamp, investigate, assign, and distribute incoming mail, messages, and packages.
• Scan documents into the Captiva system and index by envelope category, document category, and document type.
• File materials per prescribed classification systems and retrieve records as requested.
• Search and recover information from computer systems to respond to inquiries or requests.
• Post information to logs, spreadsheets, records, or computer systems per procedures.
• Operate and provide basic instruction on standard office equipment including copiers, postage machines, fax machines, printers, telephones, mail openers, and TTY equipment.
• Review forms, applications, documents, and correspondence for accuracy and completeness.
• Provide information on meetings, schedules, appointments, and cancellations orally or in writing.
• Prepare and submit requisitions and maintain supply inventory per procedures.
• Compile data for office and agency reports and support inter and intra office communications via email.
• Perform computer tasks to create letters, emails, spreadsheets, charts, lists, and memoranda.
• Maintain and update daily activity logs to track assignments and workflow.
• Assist in developing production schedules, performance standards, quality controls, and procedures to improve operations.
• Coordinate leave, breaks, lunches, coverage times, and duty hours to ensure front desk coverage in a team setting.
• Perform other duties as required.

Required Skills & Qualifications:

• Proficiency with Microsoft Word and Excel and comfort with computer-based lookups and data entry.
• Knowledge of standard clerical practices including filing, record keeping, correspondence control, and business letter preparation.
• Ability to read, write, and comprehend English with proper grammar, punctuation, and spelling.
• Strong attention to detail with names, numbers, codes, and symbols and ability to follow written and oral instructions.
• Effective oral communication and ability to provide courteous, tactful customer service in a fast-paced, front-facing environment.
• Skill in operating general office equipment such as photocopiers, telephone systems, postage meters, calculators, shredders, and similar devices.
• Ability to maintain accurate records and file materials per standard procedures.
• Ability to exercise sound judgment and work effectively within a team environment with shared ownership of tasks.
• Ability to lift at least 35 pounds.

Preferred Skills:

• Experience with Captiva or similar document imaging and indexing systems.
• Bilingual abilities in Spanish or Haitian Creole.

Minimum Entrance Requirements:

Applicants must have at least: (A) three years of full-time, or equivalent part-time, office experience, or (B) any equivalent combination of the required experience and the substitutions below.

• A diploma from a recognized high school or vocational/technical high school commercial or business course may substitute for up to one year of experience.*
• A diploma from a course other than commercial or business, or a Massachusetts high school equivalency certificate, may substitute for up to eight months of experience.*
• A one-year, full-time program diploma from a recognized non-degree granting business or secretarial school above high school may substitute for up to one year of experience.*
• A two-year, full-time program diploma from a recognized non-degree granting business or secretarial school above high school may substitute for up to two years of experience.*

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.