Job Description
Job DescriptionPatient Access Representative
Location: Hillsboro, OR
Pay: $24 - $27 per hour
Type: Contract, Contract to Hire
About the Role
LHH is seeking a Patient Access Representative to help create a positive experience for patients through personalized care and efficient service. You’ll be the first point of contact for Emergency, Outpatient, and Labor & Delivery patients, ensuring accurate registration and compliance with healthcare regulations.
Key Responsibilities
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Accurately enter patient demographics and verify registration fields
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Obtain regulatory signatures before and during patient stays
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Ensure compliance with federal, state, and local regulations
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Notify Patient Financial Advisors of applicable outside coverages
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Communicate payment liabilities and collect patient cost share when applicable
Top Skills Needed
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Strong customer service orientation
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Attention to detail and data entry accuracy
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Physical ability to sit, stand, walk, and push for extended periods
Human Relations Skills
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Empathetic interaction with patients, families, and staff
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Tactful communication with diverse groups
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Active listening and timely, competent responses
Schedule
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Orientation Week: Monday–Friday, 8:00 AM – 4:30 PM
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Ongoing Schedule: 36 hours/week | 6:30 PM – 7:00 AM on Sunday, Wednesday, and Saturday
Qualifications
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Education: High School Diploma required; one year post-high school education preferred
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Experience:
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One year in healthcare financial services
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One year in office customer service
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OR two years post-high school related education
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OR equivalent combination of education and experience
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Two years in hospital registration (Emergency Room setting)
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Patient-facing customer service experience
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Certifications
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Certified Healthcare Access Associate (preferred)
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American Heart Association BLS (CPR)
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Basic Medical Terminology Certificate or transcript
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Typing test: 35 WPM minimum
System Knowledge
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Required: Epic ADT (Admit, Discharge, Transfer), Microsoft Word/Excel/Outlook, POS system (cash handling)
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Preferred: Epic Account Notes, Real-Time Eligibility
Pay Details: $24.00 to $27.00 per hour
Search managed by: Abigail Revalee
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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