Job Description
Job DescriptionDescription:
Position Overview:
The Subrogation Adjuster will take ownership of subrogation files from start to finish, ensuring timely and accurate resolution. This includes assessing coverage, conducting thorough investigations, analyzing liability and damages, and pursuing recovery through negotiation or coordination with involved parties and legal counsel.
This role handles a portfolio of mid-level auto/general liability subrogation claims across various jurisdictions and is expected to apply strong technical judgment, clear communication, and a solution-oriented approach. The Adjuster maintains a solid understanding of Edge Claims’ mission, vision, and values, and upholds the standards of the Company.
Responsibilities:
- Conducts thorough investigations by promptly reaching out to all relevant parties, such as insureds, claimants, employers, witnesses, producers, and adverse carriers, to gather facts and confirm key details of the auto loss.
- Clearly documents claim activity, including investigative findings, action steps, and communication summaries, in a concise and objective manner.
- Evaluates liability based on jurisdictional standards and verifies negligence scenarios, seeking supervisory input when appropriate.
- Prepares position statements using appropriate language when needed.
- Initiates subrogation efforts by notifying all involved insurers, legal representatives, and other responsible parties of Edge Claims’ recovery interests.
- Delivers timely, high-quality service to internal partners and external stakeholders throughout the life of the claim.
- Collaborates closely with internal or assigned legal counsel, fostering strong working relationships and adhering to company practices and expectations.
- Negotiates and resolves both litigated and non-litigated auto subrogation claims, using relationship-building and sound judgment to drive effective recovery outcomes.
- Demonstrates strong timing and rapport-building skills to gain cooperation during negotiations.
- Monitors and manages loss adjustment expenses to ensure cost-effective claim resolution.
- Uses critical thinking to analyze information, identify root causes, and make informed decisions throughout the investigative and recovery process.
- Organizes workload efficiently, maintains accurate diary management, and prioritizes tasks in a fast-paced environment.
- Performs other functional duties as assigned.
Requirements:
Education Requirements
- High School Diploma or equivalent required.
- Bachelor's degree/or equivalent work experience (with high school diploma)
Experience Requirements
- Has 5 years Auto Insurance/General Liability Claims Handling Experience, preferably Commercial Auto
- Experience working Subrogation in commercial fleet operations.
- Appropriately licensed and/or certified in all states in which claims are being handled.
- Highly Organized and excellent time management skills required
- Excellent oral, written and interpersonal communication skills.
- Excellent MS Office, Word, Power Point, and Excel expertise.
The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.