Job Description
Job Description
Robert Half has an exciting opening with one of our top Start Up Tech companies in San Mateo!!!!! We are looking for someone new to the workforce with 0 - 2 years of experience, ideally with a degree in Business Administration. This company is a great company to start your career with. Free lunches, dinners, fully stocked kitchens, a game room, social hour every Friday, a barista on site, and much more. If you are looking to gain valuable work experience while having a great time while doing so, then this job is for you! Please find the details of the role below. If interested, apply now! We are looking to set interviews this week. Do not wait. Apply now!
Job Duties:
- Respond to 100 - 150 customer service tickets a day
- Excited about running a consistent, routine process - this is critical given the repetitive nature of the role. The candidate will be answering questions on our ticketing platform asked by the sales reps, so they'll need to be excited about doing that day and managing a long queue of questions.
- Excellent communication and coordination skills. Often times, the questions that sales reps ask require looping in the manager or other sales reps, and this candidate needs to be comfortable reaching out via email to people they haven't met before and trying to broker conflicts.
- Ability to understand and apply rules to different situations. The role will involve looking at the Rules of Engagement document — a lengthy document we maintain that spells out who should own which account — and applying the rules in said document to the questions and conflicts that arise
- Degree in Information Systems or Data Analytics
- Has 1 to 2+ years of work experience or worked on campus while in school
- Hands-on knowledge of Google Suite - especially Sheets
- Foundational knowledge of Customer Relationship Management (CRM) - Ideally SalesForce